Monica Bowles
Charleston,MO
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front End Associate
Popeye's Louisiana Kitchen
11.2021 - 06.2022
- Handled customer interactions and processed orders efficiently in drive-thru. Managed cash register operations to maintain transaction accuracy.
Shift Leader
Hardee's
01.2023 - 08.2023
- Managed deposits and end-of-shift processes, demonstrating financial accountability.
- Promoted from crew member to shift leader
Barista
Scooter's Coffee
05.2023 - 12.2023
- Prepared delicious coffee quickly to meet customer demand. Provided outstanding customer service consistently, ensuring positive experiences.
Manager
Subway - Subventures Inc.
03.2024 - 05.2024
- Transitioned from sandwich artist to store manager within two weeks. Executed inventory management and truck order placement efficiently. Conducted financial deposits to maintain accurate records. Managed opening and closing procedures to ensure operational readiness.
Department Supervisor
Ollies Bargain Outlet
01.2025 - 05.2025
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on operational procedures and customer service standards
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Handled cash register, returns, and refunds.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
Education
highschool diploma - education
Thomas W. Kelly High School
Benton, MO05.2017
Skills
- Customer service and support
- Cleaning and maintenance
- Time management
- Sales and retail
- Outdoor work experience
- Cash handling and register operation
- Barista and restaurant experience
- Communication skills
- Leadership and team management
- Hospitality and restaurant management
- Customer service
Timeline
Department Supervisor
Ollies Bargain Outlet
01.2025 - 05.2025
Manager
Subway - Subventures Inc.
03.2024 - 05.2024
Barista
Scooter's Coffee
05.2023 - 12.2023
Shift Leader
Hardee's
01.2023 - 08.2023
Front End Associate
Popeye's Louisiana Kitchen
11.2021 - 06.2022
highschool diploma - education
Thomas W. Kelly High School