Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Briddell

Killeen,TX

Summary

Detail-oriented Postal professional skilled in completing accurate and timely delivery of mail pieces and parcels. Proficient in electronic scanner operation to monitor and track letter and package progress. Offering many years of industry experience, including expertise in local routes and postal regulations. As an on the job trainer, there is a background in executing training programs and developing interactive learning materials. Strengths include ability to design effective training modules, strong communication skills and adaptability to train diverse groups of individuals.

Overview

14
14
years of professional experience

Work History

City Letter Carrier

United States Post Office
Temple, Texas
10.2020 - Current
  • Deliver mail and packages to residences and businesses on a daily basis.
  • Operated company vehicle in a safe manner while delivering mail along the assigned route.
  • Maintained records of items delivered or collected for delivery.
  • Collected payments for CODs, stamps, and other services rendered.
  • Inspected mailboxes for proper installation and condition.
  • Processed customer complaints regarding postal service issues promptly and accurately.
  • Conducted sessions with new hires, providing them with an overview of company policies and procedures.
  • Provided ongoing coaching and mentoring to new hires to increase productivity levels.

Service Professional

Olive Garden
Killeen, Texas
06.2018 - 03.2021
  • Assisted in recruiting, training, and scheduling staff members.
  • Provided leadership and direction to restaurant employees.
  • Ensured compliance with health and safety regulations.
  • Monitored customer service standards and took corrective action when needed.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Resolved customer complaints in a timely manner.

Restaurant Server

Olive Garden
Killeen, Texas
05.2010 - 06.2018
  • Greeted and seated customers promptly, courteously, and professionally.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Recorded orders accurately into the Point of Sale system.
  • Checked back with guests periodically to ensure satisfaction with food and service.
  • Followed up on guest requests in a timely manner.
  • Processed payments from customers using cash registers or POS systems.

Education

Some College (No Degree) -

Central Texas College
Killeen, TX

Some College (No Degree) -

Columbia Southern University
Orange Beach, AL

Skills

  • Postal law knowledge
  • Load Balancing
  • Package handling
  • Accountability
  • Route Navigation
  • Schedule Coordination
  • Staff Management
  • Operations Management
  • Shift Management

Timeline

City Letter Carrier

United States Post Office
10.2020 - Current

Service Professional

Olive Garden
06.2018 - 03.2021

Restaurant Server

Olive Garden
05.2010 - 06.2018

Some College (No Degree) -

Central Texas College

Some College (No Degree) -

Columbia Southern University
Monica Briddell