Sky Rolen
Rossville,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and team productivity at The Marriott Hotel. Expert in efficient delivery and route navigation, coupled with exceptional problem-solving skills. Increased accuracy in cash handling by fostering a positive work environment. Demonstrates a strong work ethic and safety awareness, ensuring timely and accurate mail delivery.
Overview
12
12
years of professional experience
Work History
City Letter Carrier
Usps
07.2020 - Current
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
Supervisor
The Marriott Hotel
04.2016 - 09.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Food Lion
03.2013 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Graduated - General Studies
Lakeview High School
Rossville, GA08.2011
Skills
Package handling
Safe Driving
Memory Recall
Weather Preparedness
Efficient Delivery
Delivery Speed
Street Knowledge
Load Balancing
Mail Sorting
Mail delivery
Route Navigation
Postal law knowledge
Postal regulations
Safety awareness
Timeline
City Letter Carrier
Usps
07.2020 - Current
Supervisor
The Marriott Hotel
04.2016 - 09.2020
Assistant Manager
Food Lion
03.2013 - 09.2016
Graduated - General Studies
Lakeview High School
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