Monica Brignola

• Maintained table settings by removing courses, replacing utensils, refilling beverages promptly and courteously, keeping the work area clean.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials, and built immediate positive connections with guests.
• Trained incoming staff on restaurant's practices and procedures to maximize productivity.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes.

• Oversee students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Deliver personal educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Keep classrooms clean, neat and properly sanitized for student health.
• Encourage athletes to develop a strong work ethic by demonstrating diligence, patience and respect for others.
• Enforce discipline both on and off-field to lead team with highest personal standards.

(Current Coach)

• Coordinated events/tournaments for golf members.
• Managed multiple projects simultaneously using organizational and analytical skills.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Handled cash, card, and check transactions, selling merchandise and rounds of golf to members.

• Conducted research on family history/ grave sites
• Informed families on various offers that best accommodated to their needs.
• Interacted with customers by phone or in-person.
• Executed record filing system to improve document organization and management.

• Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors
• Kept work area tidy and sanitary, promptly addressing spills and other messes
• Carried out cash and card transactions with accuracy
• Greeted incoming customers and provided friendly customer service
• Notified general managers and peers of any issues, including low inventory on supplies and problems with machinery for immediate remediation
• Worked patiently and efficiently with other co-workers
• Ran the Kohr's Frozen Custard The Original's Instagram account and kept up with promoting new offers