Summary
Skills
Work History
Education
Overview
Certification
BusinessAnalyst
Monica Britton

Monica Britton

Henderson,NV

Summary

Dynamic District Manager with a proven track record across major retail and telecommunications companies. Expertise in sales, team leadership and strategic growth initiatives. Recognized for elevating operational standards, fostering high employee morale and consistently surpassing performance objectives.

Skills

  • Strategic thinker
  • Detail-oriented
  • Excellent communication skills
  • Staff training and development
  • Natural leader
  • Skilled problem solver
  • Decision-making skill
  • Team leadership

Work History

District Manager

Daiso USA
03.2024 - 10.2024
    • Supervised various locations, enforcing high-quality standards of operation.
    • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
    • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
    • Oversaw 3 successful store openings in first 6 months with Daiso, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Regional Manager

Rite-Aid Pharmacy
04.2022 - 02.2024
    • Recognized at annual company leadership meeting for leading our region to #1 in sales for the western U.S in 2022 and continued through 2023.
    • Recognized as the only region in the Pacific Northwest to attain over !00% in Flu shots per store. Closest region was at 67%.
    • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
    • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
    • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
    • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
    • Established and maintained operational standards for 23 locations.
    • Leveraged data and analytics to drive KPI's and make informed decisions to drive business improvements.

District Manager

Prime Communications AT&T
11.2018 - 04.2022
    • Exceeded sales targets by 28% with innovative motivational approaches focused on emphasizing continuous improvement and strategic goal attainment.
    • Introduced new inventory management measures, effectively decreasing product theft by 18% within 12 months.
    • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
    • Attracted new clientele and developed customer relationships by hosting product-focused events.
    • Built positive and productive relationships with AT&T's field leadership.
    • Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
    • Coordinated with Vice President, Market Director and other district managers to actualize strategies for improving performance and driving YoY sales growth.

RSM

T-Mobile Wireless
09.2012 - 10.2018

    • Promptly resolved all customer requests, questions and complaints
    • Contacted customers by phone and email in response to customer survey requests
    • Built relationships with customers and the community to establish long-term business growth

Retail Store Manager

AT&T Wireless
12.2003 - 03.2011
  • Reported to the district manager regarding all store and staff issues
  • Conducted store inventories once per month
  • Scheduled and led weekly store meetings for all employees
  • Assigned employees to specific duties to best meet the needs of the store
  • Interviewed job candidates and made staffing decisions
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance

Education

Business

Front Range Community College
Westminster, CO

Certificate -

Harvard Business - Manage Mentor

Overview

21
21
years of professional experience
1
1
Certificate

Certification

Kaizen

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