Zarinah “Zee” Donate
Banning,CA
Summary
Experienced District Manager with expertise in operations, sales, and staffing for single and multi-unit businesses. Demonstrated success in driving impressive results and increasing brand visibility, resulting in substantial revenue growth. Skilled team leader proficient in guiding, coaching, and motivating employees to reach their maximum potential.
Overview
11
11
years of professional experience
Work History
District Manager
Spirit Halloween Store
Redlands, CA
05.2024 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Interim District Manager
Sally Beauty
Irvine, CA
11.2017 - Current
- Developed and implemented district-wide strategies to increase sales and profits.
- Provided guidance, direction and assistance to store managers in areas of operations, merchandising, customer service, human resources, loss prevention, safety and security.
- Conducted weekly store visits to ensure compliance with company policies and procedures.
- Reviewed financial reports to identify opportunities for improvement in store performance.
- Ensured all stores are properly staffed according to business needs.
- Actively coached store teams on sales techniques and customer service standards.
- Assisted in the development of new processes to improve operational efficiency across all stores.
- Created action plans for underperforming stores based on data analysis of KPIs.
Operations/Store Support Manager
Macy's
Newport Beach, CA
07.2014 - 04.2018
- Monitored daily store operations, ensuring that all tasks were completed efficiently and effectively.
- Interacted with vendors to place orders for necessary supplies or equipment needed for stores.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Worked closely with marketing team to develop effective advertising campaigns for specific products or promotions.
- Determined direction for seasonal merchandise by researching and analyzing trends.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Collaborated with cross-functional teams to execute initiatives, driving brand alignment.
- Developed pricing promotions and markdowns to meet sales and margin targets.
Store Manager
Rent A Center Retail Store
Houston, TX
11.2013 - 06.2015
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
Education
Applied Psychology
Southern University At New Orleans
New Orleans, LASports Medicine
Tulane University
New Orleans, LAMUA Certification -
Multi-Unit Academy (MUA)
07.2023
Skills
- Operations Management
- Root Cause Analysis
- Team Building and Leadership
- Staff Training and Development
- Strategic Thinker
- Problem-Solving
- Sales Expertise
- Sales Engagement Techniques
- Analytical Problem Solver
- Goal Setting
- Exceeds Sales Goals
Timeline
District Manager
Spirit Halloween Store
05.2024 - Current
Interim District Manager
Sally Beauty
11.2017 - Current
Operations/Store Support Manager
Macy's
07.2014 - 04.2018
Store Manager
Rent A Center Retail Store
11.2013 - 06.2015
Applied Psychology
Southern University At New Orleans
Sports Medicine
Tulane University
MUA Certification -
Multi-Unit Academy (MUA)