MONICA BROGAN
Christiansburg,VA
Summary
Compassionate and dedicated social work professional with a strong foundation in supporting diverse populations and advancing inclusive community-based programs. Proven track record of effective collaboration within interdisciplinary teams to deliver impactful, client-centered outcomes. Skilled in crisis intervention, biopsychosocial assessment, and evidence-based therapeutic practices. Known for dependability, adaptability, and a calm presence in high-pressure, dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Support Professional
New River Valley Community Services- REACH
05.2023 - Current
- Supported clients with intellectual and developmental disabilities and co-occurring mental health disorders in developing goals, social skills, and their treatment plans.
- Implemented crisis management and intervention plans for individuals in need.
- Assisted in implementation of community support services in alignment with needs.
- Assisted clients in achieving personal goals, promoting self-sufficiency and community integration.
- Collaborated with multidisciplinary teams to create personalized support plans, addressing each client''s unique needs.
- Supported individuals in crisis situations by providing appropriate intervention strategies and connecting them with relevant resources.
- Organized/facilitated therapeutic group activities that fostered social interaction among clients while enhancing emotional regulation and skill building.
- Maintained accurate documentation of client interactions, assessments, and treatment plan updates in a timely manner.
- Administered medications and monitored for effectiveness and potential side effects.
- Assisted with intervention development and individual assessments upon admission.
Sales Manager
American Eagle Outfitters, Inc
05.2022 - 05.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
IN HOME PET SITTER
PRESTIGE
11.2021 - 11.2022
- Exercised animals regularly with walks and rigorous play activities.
- Helped treat animal skin and eyes with ointments and other medications.
- Gave animals proper attention to promote secure environment in owner's absence.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Coordinated schedules to optimize care for multiple pets and team members each day.
- Communicated professionally with pet owners via phone, email and text.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
ACCOUNTS PAYABLE ASSOCIATE/RECEPTIONIST
SGS NORTH AMERICA
10.2020 - 11.2021
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Matched purchase orders to invoices and logged invoices into computer.
- Audited and processed credit card bills.
- Reviewed each invoice and requisitions for payment approval.
- Matched purchase orders with invoices and recorded necessary information.
- Ordered and restocked office with necessary supplies to operate.
- Paid the facilities monthly bills and kept detail records of each transaction.
- Answered phones in timely manner to direct calls to various departments and employees.
- Checked in anyone entering the building.
Resident Care Associate
Commonwealth Senior Living
02.2021 - 06.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Enhanced resident well-being by providing personalized care and attention to their individual needs.
- Promoted a positive atmosphere within the community by encouraging socialization among residents during group activities and events.
CUSTOMER SERVICE REPRESENTATIVE
TARGET
10.2018 - 10.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Provided ongoing guest service.
Education
Associate of Science -
New River Community College
Christiansburg, VA05.2021
Bachelor of Social Work -
Radford University
Radford, VA05.2024
Masters of Social Work (MSW) - Social Work
Radford University
Radford, VA05-2025
Skills
- Critical Thinking
- Dependable and Responsible
- Crisis intervention
- Teamwork and Collaboration
- Treatment Planning
- Client advocacy
- Motivational interviewing
- Client needs assessments
- Trauma-informed care
- Clinical documentation
- Medication administration
- Collaborative treatment planning
- Clinical interventions
Certification
Qualified Mental Health Professional (QMHP-A)
Qualified Developmental Disabilities Professional (QDDP)
Timeline
Community Support Professional
New River Valley Community Services- REACH
05.2023 - Current
Sales Manager
American Eagle Outfitters, Inc
05.2022 - 05.2023
IN HOME PET SITTER
PRESTIGE
11.2021 - 11.2022
Resident Care Associate
Commonwealth Senior Living
02.2021 - 06.2022
ACCOUNTS PAYABLE ASSOCIATE/RECEPTIONIST
SGS NORTH AMERICA
10.2020 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
TARGET
10.2018 - 10.2020
Associate of Science -
New River Community College
Bachelor of Social Work -
Radford University
Masters of Social Work (MSW) - Social Work
Radford University
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