Monica Brosius
Bradford,PA
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks efficiently in fast-paced environments. Proactively identifies and addresses issues, optimizing processes and supporting team objectives. Results-oriented achiever with a proven track record of exceeding targets and driving success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service Worker
Crosby's
Bradford, US
04.2023 - 01.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored inventory levels of food items used during meal services.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Followed established cash handling procedures when collecting payment from customers.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
CNA
HCF Management, Inc.
Coudersport, US
11.2022 - 03.2023
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
Assistant Manager
Glob Life
Olean, US
01.2021 - 10.2022
- Assisted in the management of daily operations, ensuring a smooth and efficient workflow.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.
- Conducted regular inventory checks to maintain accurate stock levels, and minimize loss due to shrinkage.
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly.
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies.
- Developed employee schedules based on business needs, while optimizing staffing levels during peak hours.
Nursing Assistant
UPMC Cole Manor
Coudersport, US
03.2019 - 12.2021
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
- Provided dignified care to residents in assisted living and memory care communities, including those with all stages of dementia and Alzheimer's disease
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Performed household chores to ensure cleanliness, safety, and livability
Dietary Aide
UPMC Cole Manor
Coudersport, US
02.2018 - 03.2019
- Helped maintain kitchen equipment and appliances by following a routine cleaning regimen
- Cleaned food stations and washed dishes, pots, pans, and silverware
- Established and maintained safe, friendly atmosphere for the residents and guests
- Delivered dishes and trays at designated times
Hostess
Cracker Barrel
Stevensville, US
01.2017 - 06.2017
- Seated guests, accounting for special requests and available seating
- Observed the dining room to monitor guest satisfaction and provided assistance when needed
- Informed guests about daily specials, new dishes, and changes in the menu
- Worked well with kitchen, management and serving staff to coordinate efficient service
- Made guests feel welcome and happy even during busy periods with long wait times
Education
Associate of Applied Science - Paralegal Studies
National University
La Jolla, CA06-2027
High School Diploma -
Coudersport Area Jshs
Coudersport, PA06.2019
Skills
- Customer service
- Regulatory compliance
- Conflict resolution
- Attention to detail
- Time management
- Team collaboration
- Money handling
- Decision-making
- Team leadership
Certification
CS0121EN: Technical Support Basics for Everyone, 11/01/24, Present, With this certification I learned the necessary base knowledge of IT support. With this I gained the knowledge to be able to expand my skill set in this field.
Languages
English
Native/ Bilingual
Timeline
Food Service Worker
Crosby's
04.2023 - 01.2024
CNA
HCF Management, Inc.
11.2022 - 03.2023
Assistant Manager
Glob Life
01.2021 - 10.2022
Nursing Assistant
UPMC Cole Manor
03.2019 - 12.2021
Dietary Aide
UPMC Cole Manor
02.2018 - 03.2019
Hostess
Cracker Barrel
01.2017 - 06.2017
Associate of Applied Science - Paralegal Studies
National University
High School Diploma -
Coudersport Area Jshs
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