Monica Brown
Norman,OK
Summary
Certified nursing assistant offering 25 years of experience in geriatrics, adolescent, and psychiatric healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs.
Received a certificate of recognition from the Norman Veterans Center for fast action and going above and beyond job duties.
9 yrs. of home health and private duty, 3 yrs. of hospice, and 2yrs of hospital settings within 25yrs of being a certified nursing assistant.
6 months of experience working at the juvenile detention center.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic professional with pleasant demeanor and commitment to customer service. City Carrier Assistant reporting on deliveries and providing customers with postal information and forms.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CCA
United States Postal Service, USPS
Oklahoma City, OK
05.2022 - Current
- Worked closely with other employees in mail office and handled various administrative tasks.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Collected deposits, payments and fees for postal services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Operated vehicles and equipment to transport packages and mail pieces.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
CNA
Norman Veterans Center
Norman, OK
12.2015 - 05.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on standard patient vitals, including blood pressure and heart rate.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Patient Care Technician
Scissortail Juvenile Detention Center
08.2019 - 12.2019
- Enforced rules and regulations to maintain order among inmates.
- Searched building and grounds, living quarters, and work areas for contraband.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Restrained juvenile inmates when disturbances required physical intervention.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Provided assistance and guidance to inmates regarding daily activities.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
CNA
Brookhaven Extensive Care
08.2015 - 01.2016
CNA
Texoma Home Health
07.2007 - 08.2015
CNA
VNA & Hospice
07.2003 - 07.2007
CNA
Homestead of Denison
07.1996 - 08.2003
Education
Nursing
Rose State College
Oklahoma City, OKNursing
Grayson College
Denison, TXMedication Aide
Moore Norman Technology Center - South Penn
Oklahoma City, OKSkills
- Team leadership and Teamwork
- Grooming and bathing assistance
- Understands mobility assistance needs
- Patient relations
- Calm and level-headed under pressure
- Preparing meals
- Helping with medications
- General housekeeping ability
- Medical terminology knowledge
- Collecting vital signs
- Performing patient intakes
- Valid OK driver's license
- Charting expertise
- Quick problem solver
Certification
- Certified Nursing Assistant
- CPR certified
- CMA - Certified Medication Aide
Timeline
CCA
United States Postal Service, USPS
05.2022 - Current
Patient Care Technician
Scissortail Juvenile Detention Center
08.2019 - 12.2019
CNA
Norman Veterans Center
12.2015 - 05.2022
CNA
Brookhaven Extensive Care
08.2015 - 01.2016
CNA
Texoma Home Health
07.2007 - 08.2015
CNA
VNA & Hospice
07.2003 - 07.2007
CNA
Homestead of Denison
07.1996 - 08.2003
Nursing
Rose State College
Nursing
Grayson College
Medication Aide
Moore Norman Technology Center - South Penn