Monica Brown
Bowdoinham,ME
Summary
To work in a fast paced, friendly environment utilizing my strong customer service skills
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Bristol Community Organization
Bristol, CT
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Hostess/Waitress
Marriott Hotel
Farmington, CT
10.2006 - 05.2008
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Secretary/Receptionist
Real Estate Results
Bristol, CT
03.2005 - 09.2006
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Designed format for newspaper ads.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Crew Member
Dunkin' Donuts
Bristol, CT
05.2004 - 03.2005
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma - General Studies
Bristol Central High School
Bristol, CT06.1986
Skills
Personable, self-motivated individual who is detail oriented and having strong multi-tasking skills / I also have a super good memory
Timeline
Hostess/Waitress
Marriott Hotel
10.2006 - 05.2008
Secretary/Receptionist
Real Estate Results
03.2005 - 09.2006
Crew Member
Dunkin' Donuts
05.2004 - 03.2005
Administrative Assistant
Bristol Community Organization
Diploma - General Studies
Bristol Central High School