Summary
Overview
Work History
Education
Skills
Certification
Externships
Timeline
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Monica Bunde

Wenatchee,WA

Summary

Proven leader with a track record of enhancing operational efficiency at Confluence Health by expertly managing patient scheduling and ensuring HIPAA compliance. Demonstrated ability to improve customer and employee satisfaction, leading to financial stability at Domino's Pizza. Skilled in medical terminology and effective leadership, achieving significant goals with a focus on results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Specialty Surgery Scheduler

Confluence Health
08.2016 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

General Manager

Domino's Pizza
08.2016 - 06.2021
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Pharmacy Technician - Pharmacy

Wenatchee Valley College
Wenatchee, WA
08.2024

High School Diploma -

Eastmont Senior High School
East Wenatchee, WA
06.2016

Skills

  • Updating charts
  • HIPAA Compliance
  • Schedule Coordination
  • Patient Relations
  • Goal attainment
  • Medical terminology
  • CPR certified
  • Effective Leader

Certification

Honors Society

Lettered in High School sports

Lettered in Orchestra

High School/ College Honor Roll

Externships

Worked directly with multiple different pharmacy settings. Spent two weeks at an inpatient pharmacy assisting with unit dose prescription filling, delivering meds to patients that are admitted, and med reconciliation.  From there I moved to the community pharmacy setting at East Wenatchee Walgreens. There I spent a lot of time filling prescriptions, addressing refill denials, and assisting patients with medication pick up. I finished my externship in chemo/infusion. There I learned the process of compounding and mixing hazardous and non hazardous drugs, inventory/drug management, and obtained accurate doses for each patient on our schedule. 

Timeline

Specialty Surgery Scheduler

Confluence Health
08.2016 - Current

General Manager

Domino's Pizza
08.2016 - 06.2021

Pharmacy Technician - Pharmacy

Wenatchee Valley College

High School Diploma -

Eastmont Senior High School

Honors Society

Lettered in High School sports

Lettered in Orchestra

High School/ College Honor Roll

Monica Bunde