MONICA CALDERON
Lake Worth
Summary
Results-oriented Leasing Consultant with experience enhancing operational efficiency and customer satisfaction. Built strong relationships with tenants and organized community events to boost engagement. Developed strategic marketing initiatives that drove results in a competitive market.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lease up consultant
Avanti Way Capital
Doral
05.2025 - Current
- Evaluated systems and processes against industry best practices, leading to improved operational efficiency.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Assisted residents with lease applications and rental agreements.
- Conducted property tours to showcase available units and amenities.
- Responded to resident inquiries and resolved issues promptly.
- Coordinated community events that fostered resident engagement and increased satisfaction levels.
- Collaborated with the marketing team on promotional campaigns for vacancies.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Conducted informative and personalized tours, resulting in new leases.
- Tracked leads using CRM software and followed up with interested parties.
- Used conflict resolution skills to quickly resolve issues among residents.
- Achieved high customer approval rating through dedicated service and effective communication.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Advised the director of property management on necessary clarifications and changes in program policies.
Leasing Consultant
The Morgan Group at Sealofts at Boynton Village
Boynton Beach
05.2023 - Current
- Managed leasing process from initial introduction to resident occupancy, ensuring smooth transition.
- Prepared and completed all leasing paperwork, including the application process and execution of the lease.
- Obtain move-in keys, remote and parking permit prior to resident's move-in date.
- Walk apartments prior to move-in and after move-in to ensure company's standards are being met.
- Addressed resident requests and resolved issues, facilitating timely maintenance requests for enhanced satisfaction.
- Maintain thorough product and knowledge of the community and the competition.
- Engaged in resident functions and company-sponsored activities to foster community relationships.
Sales Associate
REMAX Select Group
Parkland
01.2019 - 04.2023
- Prospected new clients and maintained existing relationships to drive sales growth.
- Coordinated property sales transactions, negotiating effectively and collaborating with agents for seamless execution.
- Created social media marketing strategies that enhanced visibility and engagement.
Legal Assistant
Investments Limited
BOCA RATON
02.2016 - 12.2018
- Screened phone calls, organized meetings, calendared court dates, assisted residents with tenant's ledgers, and prepared legal documents for court to ensure smooth operations.
- Managed case files and organized records for active legal matters to support efficient case management.
- Assisted in house attorney with real estate closings, litigation, and default/collection matters to facilitate legal processes.
- Drafted legal documents and correspondence for investment agreements and contracts.
- Conducted legal research to support investment compliance and regulatory issues.
Intake Case Paralegal
MARK B MILROT
DEERFIELD BEACH
03.2014 - 01.2016
- Managed incoming phone calls from potential clients, providing essential information and support to facilitate case intake.
- Contact all potential clients coming in via web forms and E-mail, manage scheduling of appointments/ consultations with potential clients.
- Coordinated client interactions from initial signup through case status updates, ensuring clear communication and client satisfaction throughout the process.
- Managed all referral tracking (cases that are referred to the firm and cases that were referred to another attorney).
- Drafted legal documents including pleadings and motions, organized mail, and maintained updated client files to support case progression.
Education
HIGH SCHOOL GRADUATE -
Cornerstone Christian Academy
01.2000
Skills
- CRM expertise
- Sales techniques
- Client assessment
- Client relationships
- Conflict resolution
- Problem solving
- Effective communication
- Team collaboration
- Negotiation techniques
- Effective multitasking
- Detail oriented
- Critical thinker
- Creative thinking
- RealPage
- Blue Moon Software
- Onesite
- YARDY ENTERPRISE
- DOTLOOP
- TRANSACTION DESK
- APPFILES
- MLS
- RPR
- MICROSOFT OFFICE
- POWERPOINT
- ACT! CRM SOFTWARE
- Social Media Networks
- Interpersonal skills
- Client relationships
Languages
- ENGLISH
- PORTUGUESE
- SPANISH
Languages
Spanish
Professional
Portuguese
Professional
Certification
Florida Real Estate Sales Associate License
Timeline
Lease up consultant
Avanti Way Capital
05.2025 - Current
Leasing Consultant
The Morgan Group at Sealofts at Boynton Village
05.2023 - Current
Sales Associate
REMAX Select Group
01.2019 - 04.2023
Legal Assistant
Investments Limited
02.2016 - 12.2018
Intake Case Paralegal
MARK B MILROT
03.2014 - 01.2016
HIGH SCHOOL GRADUATE -
Cornerstone Christian Academy