Rebeca Chenevert
American Factory Direct Furniture
Hahnville,LA
8
years of professional experience
Dedicated professional known for exceptional interpersonal communication and relationship-building skills. Experienced in mentoring junior consultants and enhancing customer engagement strategies, aiming to create impactful design solutions and elevate client satisfaction.
Work History
Sales Consultant, Interior Design
5 Years- Collaborated with clients to visualize interior spaces using 3D design software.
- Developed tailored design solutions to meet customer needs and preferences.
- Educated customers on design trends, materials, and customization options available.
- Conducted product demonstrations to showcase features and benefits of furniture selections.
- Built strong relationships with clients, enhancing repeat business and referrals.
- Mentored junior consultants on best practices in customer engagement and sales strategies.
- Proactively resolved any issues or concerns raised by clients during the course of projects while maintaining professionalism at all times.
- Continuously updated personal knowledge of industry trends, product innovations, and new technologies through ongoing professional development opportunities.
- Enhanced company reputation with a strong commitment to quality, continually exceeding client expectations in every project.
- Organized detailed documentation of contracts, invoices, purchase orders, delivery schedules for efficient record-keeping purposes.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Manager
3 Years 3 Months- Managed daily operations, ensuring timely resolution of customer inquiries and complaints.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Analyzed customer feedback to identify service gaps and recommend process improvements.
- Developed and implemented customer service protocols to enhance client satisfaction and retention.
- Created and reviewed invoices to confirm accuracy.
Education
High School Diploma
No Degree - Business Administration And Management
Skills
Customer relationship management
CRM management
CRM expertise
Lead prospecting
Sales presentations
Demonstrations
Upselling and cross-selling
Upselling and cross-selling
Performance optimization
Time management
Relationship building
Interpersonal communication skills
Product knowledge
Accomplishments
Successfully managed and delivered over $1 million in furniture sales annually for four consecutive years, consistently achieving revenue goals through effective project coordination, customer relationship management, and on-time delivery execution.
Timeline
Sales Consultant, Interior Design
American Factory Direct Furniture
08.2021 - CurrentRead More
Customer Service Manager
American Factory Direct Furniture
05.2018 - 08.2021Read More
Southeastern Louisiana University
No Degree from Business Administration And Management
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Chalmette High School
High School Diploma
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