Monica Camp
Shannon,MS
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Farm Bureau Insurance through exceptional problem-solving abilities and professional telephone demeanor. Skilled in Microsoft Outlook and customer relations, I efficiently resolved complex billing issues and managed high call volumes, significantly increasing repeat business.
Overview
9
9
years of professional experience
Work History
CSR/Agent Assistant
Farm Bureau Insurance
06.2015 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Shannon High School
Shannon, MS05.1993
Skills
- Customer Service
- Problem-solving abilities
- Professional telephone demeanor
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Documentation
- Payment Processing
- Data Entry
- Scheduling
- Call Management
- Client Relations
- Product Sales
- Account updating
- Paperwork Processing
- Appointment Scheduling
- Follow-up skills
Timeline
CSR/Agent Assistant
Farm Bureau Insurance
06.2015 - Current
High School Diploma -
Shannon High School