Monica Campos
Indio,CA
Summary
I’m Hard working, responsible, and outgoing. I enjoy solving problems and being hands on in environments. I can offer a lot within the work area when it comes to multitasking and putting others first.
Overview
11
11
years of professional experience
Work History
Shift Manager
McDonald’s
Indio, California
2013.03 - Current
- Trained new employees on company policies, procedures, and job responsibilities.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Daycare Assistant
Private Care
2017.03 - 2024.04
- Developed positive relationships with parents through communication about their child's daily activities.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Established routines that provided consistency for young learners resulting in better behavior management skills.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
Restaurant Hostess
Applebee's Grill + Bar
Indio, California
2016.05 - 2017.07
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided menus and answered questions about menu items and specials.
- Greeted customers and escorted them to their tables.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
High School Diploma -
La Quinta High School
La Quinta, CA2012-05
Some College (No Degree) -
College of The Desert
Palm Desert, CASkills
- Cash handling
- POS system
- Managing crew
- Food handlers card
- Problem solving
- Multitasking
Timeline
Daycare Assistant
Private Care
2017.03 - 2024.04
Restaurant Hostess
Applebee's Grill + Bar
2016.05 - 2017.07
Shift Manager
McDonald’s
2013.03 - Current
High School Diploma -
La Quinta High School
Some College (No Degree) -
College of The Desert