MONICA CAMPOS
El Paso,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spectrum
01.2023 - Current
- Engaged in customer service at Spectrum, 2023 to now
- Processed billing concern chats, consistently meeting company metric goals
- Recognized for maintaining a 98% resolution rate
- Interacted with customers across various communication channels
Bilingual Customer Service Representative
Oveana Global Business Services
El Paso, Texas
12.2021 - 10.2022
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved compliance with customer call guidelines for service levels and handle time.
- Informed customers about billing, payment processing, and support policies to ensure understanding.
Education
Bachelor of Arts - English Literature
University of Texas At El Paso
El Paso, TexasHigh School Diploma -
Americas High School
El Paso, TexasSkills
- Bilingual Spanish/English
- Problem-solving techniques
- Conflict resolution
- Multitasking in high volume
- Dependable work ethic
- Relationship building
- Environments
Timeline
Customer Service Representative
Spectrum
01.2023 - Current
Bilingual Customer Service Representative
Oveana Global Business Services
12.2021 - 10.2022
Bachelor of Arts - English Literature
University of Texas At El Paso
High School Diploma -
Americas High School