Monica Canela
Manteca,CA
Summary
Driven and resourceful administrative professional with experience delivering customer service, clerical support, and public interaction. Excels in calendar management, scheduling, and data entry with a track record of supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
08.2022 - 08.2023
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
- Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Collaborated with law enforcement agencies to verify the validity of reported stolen vehicles, leading to better protection for citizens'' property rights.
Preschool Teacher
Calvary Community Church
06.2019 - 07.2021
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Customer Fulfillment Associate
Amazon
05.2017 - 05.2019
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Managed high-volume order requests to ensure accurate and timely deliveries.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
- Maintained detailed records of customer interactions, using this data to inform ongoing process improvements.
Retail Sales Associate
Target
12.2015 - 05.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
No Degree - Early Childhood Education
Eastern Gateway Community College
Steubenville, OHSkills
- Problem-solving abilities
- Customer service excellence
- Adaptive learning
- Task prioritization
- Organizational skills
- Effective communication
Volunteering at church
I enjoy volunteering with the youth in my local church through summer programs or teaching in Sunday school classes. In my leisure, I also volunteer tutor elementary and high school students.
Timeline
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
08.2022 - 08.2023
Preschool Teacher
Calvary Community Church
06.2019 - 07.2021
Customer Fulfillment Associate
Amazon
05.2017 - 05.2019
Retail Sales Associate
Target
12.2015 - 05.2017
No Degree - Early Childhood Education
Eastern Gateway Community College
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