Monica Cardenas Arrue
Miami,FL
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
10
10
years of professional experience
Work History
Title Clerk
Hialeah Auto Tag Agency
Hialeah, FL
02.2017 - Current
- Processed vehicle title applications, ensuring compliance with state regulations and agency policies.
- Managed documentation for vehicle registrations, maintaining accuracy and organization within the database.
- Coordinated with clients to verify ownership information, fostering strong customer relationships and satisfaction.
- Implemented workflow improvements, enhancing processing efficiency and reducing turnaround times for title services.
- Trained new staff on title processing procedures and software systems, promoting adherence to best practices.
- Resolved discrepancies in title documentation through detailed research and effective problem-solving techniques.
- Supervised daily activities of clerical staff, ensuring high performance standards and quality control in all transactions.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms. Roughly 100-200 transactions per day.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
- Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
- Accelerated processing times for titles, establishing productive relationships with DMV offices and other external agencies.
- Promoted culture of continuous improvement, suggesting and implementing process optimizations that led to more streamlined operations.
- Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Coordinated staff schedules, optimizing resource allocation across departments.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated with customers to verify documentation for accurate title transfers.
Customer Service Cashier
Nestle Cookies Kiosk
Plantation, FL
04.2016 - 02.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of kiosk area to promote a welcoming environment.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Managed inventory levels by restocking items promptly based on sales trends and customer requests.
- Processed transactions efficiently using point-of-sale systems.
Education
Associate of Science - Economics
Miami Dade College
Miami, FL12-2021
Skills
- Excellent communication
- Attention to detail
- Conflict resolution
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Multitasking
- Adaptability and flexibility
- Task prioritization
- Stock replenishment
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Title Clerk
Hialeah Auto Tag Agency
02.2017 - Current
Customer Service Cashier
Nestle Cookies Kiosk
04.2016 - 02.2017
Associate of Science - Economics
Miami Dade College