NAOMI THAMES
Martinsburg
Summary
Meticulous Tag and Title Clerk with 7 years of focused experience at automotive dealers in 4 states. Detail-focused and personable automotive title expert proven as go-to person in dealer network. Driven customer pleaser to make mundane paper shuffling palatable for buyers. Focused professional accomplishes efficient, accurate and in-depth research of physical and digital records. Knowledgeable about title documentation and encumbrances, titles/registrations and out of state. Skilled in producing reports and working with CDK/REYNOLDS AND REYNOLDS to compile and organize large volumes of information.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Title Clerk
Jim Coleman Honda
12441 Auto Dr Clarksillve
10.2024 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Document Preparation Specialist
Bureau of Alcohol, Tobacco, Firearms and Explosive
244 NEEDY RD MARTINSBURG WV 25405
07.2024 - Current
- Enhanced document quality by meticulously proofreading and editing content for accuracy, grammar, and formatting.
- Improved overall productivity levels through effective multitasking capabilities that allowed for simultaneous execution of various document preparation tasks.
- Promoted a culture of continuous improvement within the team by identifying opportunities for process enhancement and sharing insights during group discussions or brainstorming sessions.
- Safeguarded client confidentiality by strictly following data security protocols when handling sensitive information during the document preparation process.
- Consistently met or exceeded performance targets by proactively addressing potential bottlenecks in the document preparation process.
- Maintained up-to-date knowledge of industry best practices through continuous professional development opportunities such as attending workshops or webinars related to document preparation techniques.
- Expedited document processing by utilizing advanced software tools to convert, merge, and split files as needed.
- Streamlined workflow management by prioritizing tasks and effectively coordinating with team members on project deadlines.
Title Clerk
Ourisman Lexus of Rockville
Rockville, MD
12.2023 - Current
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Maintained accurate records of all transactions including customer information and payment details.
- Verified accuracy of all documents before submission to the DMV.
- Assisted customers in completing applications for license plates, vehicle titles, and registrations.
- Performed data entry tasks to update customer accounts and maintain database records.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Processed payments from customers using cash registers or credit card machines.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
- Updated inventory records on a daily basis for both new and used vehicles in stock.
- Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
- Reconciled sales receipts against bank deposits at the end of each shift.
- Prepared various reports such as monthly sales summaries or weekly transaction lists.
- Collaborated with other departments within the organization to ensure timely completion of paperwork.
- Conducted research into vehicle history when needed by utilizing online databases.
- Generated invoices for services rendered upon completion of transactions.
- Ensured that all forms were properly signed by authorized personnel prior to submission.
Tag and Title Clerk
PHIL LONG HYUNDAI OF MOTOR CITY LLC
COLORADO SPRINGS, CO
10.2022 - 07.2023
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Maintained accurate records of all transactions including customer information and payment details.
- Verified accuracy of all documents before submission to the DMV.
- Assisted customers in completing applications for license plates, vehicle titles, and registrations.
- Performed data entry tasks to update customer accounts and maintain database records.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Resolved any discrepancies related to title transfers or registration renewals.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Processed payments from customers using cash registers or credit card machines.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
- Updated inventory records on a daily basis for both new and used vehicles in stock.
- Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
- Reconciled sales receipts against bank deposits at the end of each shift.
- Prepared various reports such as monthly sales summaries or weekly transaction lists.
- Collaborated with other departments within the organization to ensure timely completion of paperwork.
- Conducted research into vehicle history when needed by utilizing online databases.
- Generated invoices for services rendered upon completion of transactions.
- Ensured that all forms were properly signed by authorized personnel prior to submission.
- Maintained office supplies necessary for proper functioning of the department's operations.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
DMV Title Clerk
TAG PINELLAS DMV
PINELLAS, FL
05.2020 - 10.2022
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Processed title applications for new vehicles or transfers of ownership.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Maintained accurate records of all transactions performed in the office.
- Performed daily audits to verify accuracy of paperwork and payments received from customers.
- Assisted with training new staff members on DMV regulations and procedures.
- Prepared reports for management review related to office performance metrics.
- Conducted research using various databases to answer customer questions about title processing issues.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Processed lien releases on existing titles according to established timelines.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Accepted payment from customers via cash, check or credit card transactions.
- Answered incoming calls promptly and provided appropriate assistance.
- Reconciled accounts receivable balances at end of day and shift.
- Scanned documents into digital filing system for easy retrieval.
- Responded quickly to emails sent by customers seeking information or resolution of issues.
- Performed monthly inventory count of supplies needed for office operations.
- Updated database with changes in vehicle owner information as required by law.
- Assisted team members when needed during peak business hours.
BARTENDER/SERVER
Outback Steakhouse
ORLANDO, FL
10.2017 - 03.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked beer lines and coolers as needed throughout shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Tag and Title Clerk
ASTON MARTIN, JAGUAR, INFINITI, MOKE
ORLANDO, FL
01.2019 - 05.2020
- Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
- Maintained accurate records of all transactions including customer information and payment details.
- Verified accuracy of all documents before submission to the DMV.
- Assisted customers in completing applications for license plates, vehicle titles, and registrations.
- Performed data entry tasks to update customer accounts and maintain database records.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Resolved any discrepancies related to title transfers or registration renewals.
- Inspected paperwork for completeness, accuracy, and compliance with state regulations.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Processed payments from customers using cash registers or credit card machines.
- Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
- Updated inventory records on a daily basis for both new and used vehicles in stock.
- Monitored expiration dates of vehicle registrations and contacted clients prior to renewal deadlines.
- Reconciled sales receipts against bank deposits at the end of each shift.
- Prepared various reports such as monthly sales summaries or weekly transaction lists.
- Collaborated with other departments within the organization to ensure timely completion of paperwork.
- Conducted research into vehicle history when needed by utilizing online databases.
- Generated invoices for services rendered upon completion of transactions.
- Ensured that all forms were properly signed by authorized personnel prior to submission.
- Maintained office supplies necessary for proper functioning of the department's operations.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
DMV Title Clerk
BREVARD TAX COLLECTOR OFFICES
BREVARD, FL
01.2017 - 01.2019
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Processed title applications for new vehicles or transfers of ownership.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
- Maintained accurate records of all transactions performed in the office.
- Performed daily audits to verify accuracy of paperwork and payments received from customers.
- Assisted with training new staff members on DMV regulations and procedures.
- Prepared reports for management review related to office performance metrics.
- Conducted research using various databases to answer customer questions about title processing issues.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Processed lien releases on existing titles according to established timelines.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Accepted payment from customers via cash, check or credit card transactions.
- Answered incoming calls promptly and provided appropriate assistance.
- Reconciled accounts receivable balances at end of day and shift.
- Scanned documents into digital filing system for easy retrieval.
- Responded quickly to emails sent by customers seeking information or resolution of issues.
- Performed monthly inventory count of supplies needed for office operations.
- Updated database with changes in vehicle owner information as required by law.
- Assisted team members when needed during peak business hours.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
Education
GED -
Littleton High School
Littleton, CO05.2012
Skills
- Documentation Review
- Accuracy and Precision
- Report Preparation
- Deadline Management
- Title Examination
- File Management
- Title Research
- Records evaluation
- Loan Documentation
- Decision-Making
- Organizational Skills
- Multitasking
- Legal Research
- Team Collaboration
- Analytical Thinking
- Title deeds
- Excellent Communication
- Written Communication
- Problem-solving abilities
- Adaptability and Flexibility
- Time management abilities
- Time Management
- Records coordination
- Goal Setting
- Task Prioritization
- Teamwork and Collaboration
- Reporting and document management
- Interpersonal Communication
- Data Entry
- Attention to Detail
- Self Motivation
- Excellent researching abilities
Certification
Notary
Timeline
Title Clerk
Jim Coleman Honda
10.2024 - Current
Document Preparation Specialist
Bureau of Alcohol, Tobacco, Firearms and Explosive
07.2024 - Current
Title Clerk
Ourisman Lexus of Rockville
12.2023 - Current
Tag and Title Clerk
PHIL LONG HYUNDAI OF MOTOR CITY LLC
10.2022 - 07.2023
DMV Title Clerk
TAG PINELLAS DMV
05.2020 - 10.2022
Tag and Title Clerk
ASTON MARTIN, JAGUAR, INFINITI, MOKE
01.2019 - 05.2020
BARTENDER/SERVER
Outback Steakhouse
10.2017 - 03.2021
DMV Title Clerk
BREVARD TAX COLLECTOR OFFICES
01.2017 - 01.2019
GED -
Littleton High School