Eva Wilburn
Retired
Alcoa,TN
Summary
Detail-oriented professional with a strong background in title examination and banking, notably at Blount Title Agency. Proven expertise in document verification and accuracy, complemented by excellent communication skills. Committed to enhancing operational efficiency and customer satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
13
13
years of professional experience
Work History
Title Clerk
Blount Title Agency
Maryville, TN
04.2018 - 10.2019
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Banking Teller
United Community Bank
Knoxville, TN
12.2015 - 04.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased transaction accuracy with meticulous attention to detail and adherence to banking policies.
- Improved operational efficiency by assisting with regular audits and updating internal process documentation where necessary.
- Resolved complex customer issues while adhering to regulatory guidelines, minimizing potential liability for the institution.
Loan Support
F;irst National Bank
Lenoir City, Tn
01.2007 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Alcoa High School
Alcoa, TN05-1976
Skills
File management
Documentation review
Document review
Accuracy and precision
Loan documentation
Title examination
Title processing
Notary public
Document verification
Active listening
Excellent communication
Timeline
Title Clerk
Blount Title Agency
04.2018 - 10.2019
Banking Teller
United Community Bank
12.2015 - 04.2019
Loan Support
F;irst National Bank
01.2007 - 10.2017
High School Diploma -
Alcoa High School