Monica Carlisle
Helena,AL
Summary
Dynamic professional with extensive experience in classroom management and office administration. At Sistah's Soulfood Cafe, I successfully directed operations, enhancing service flow and guest satisfaction. Skilled in lesson preparation and student supervision, I thrive in fast-paced environments, fostering positive relationships while ensuring compliance with safety standards.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Paraprofessional
City Of Hoover/ Kellys Services
Hoover, Alabama
08.2023 - 05.2026
- Facilitated classroom instruction for Hoover Schools through Kelly Services assignments, enhancing student engagement.
- Collaborated with teachers to prepare lesson materials and coordinate student activities, fostering a supportive learning environment.
- Implemented classroom management routines to reinforce behavior expectations, promoting a positive classroom atmosphere.
- Ensured student safety and engagement during transitions and meal times. during classwork transitions and lunch periods.
Catering Assistant
RSYB Catering
Homewood, Alabama
08.2024 - 04.2026
- Served guests at RSYB Catering functions, ensuring polite and timely service to enhance guest experience.
- Provided excellent customer service by interacting with guests during events.
- Set up dining areas, tables, and buffet layouts for RSYB Catering events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Coordinated setup and breakdown of catering events, facilitating seamless operations and efficient service.
- Supported caterers by organizing food products and plating items for distribution, contributing to organized service.
- Prepared RSYB Catering food trays, salads, and beverage stations.
- Cleaned kitchen equipment, work surfaces, and catering areas after service.
- Assisted chefs and supervisors with meal preparation and event coordination.
- Followed RSYB Catering food safety, hygiene, and sanitation procedures.
Restaurant Owner/Operator
Sistah's Soulfood Cafe
Birmingham, Alabama
02.2009 - 09.2013
- Directed daily restaurant operations for soulfood cafe, balancing service flow, kitchen output, and dining room activity.
- Managed staff scheduling, onboarding support, and shift coverage to maintain dependable service.
- Oversaw vendor ordering, inventory control, and supply replenishment for kitchen readiness.
- Maintained sanitation, food safety, and health compliance across cafe operations.
- Supported food preparation standards, recipe consistency, and southern menu quality for cafe guests.
- Handled guest concerns, special requests, and service recovery at counter and tables.
- Managed cash handling, register reconciliation, and daily sales closeout procedures.
- Monitored service delivery, kitchen production, and cash procedures during daily operations.
- Built weekly staff schedules based on projected demand levels.
- Planned promotions, community events, and local outreach to strengthen soulfood cafe visibility.
- Maintained compliance with local health department sanitation requirements.
- Negotiated vendor contracts for food supplies, equipment purchases, and catering services.
- Coordinated fundraisers and special occasions for restaurant promotion.
- Initiated after-school program that provided job training and mentorship for at-risk youth. to employ at-risk high school youth.
- Initiated after-school work program to engage at-risk high school students in meaningful employment. that employed at-risk high school Youth.
- Implemented program to feed homeless and tenants of The Love Lady Center.
Office Manager
Anthony's Electrical & Plumbing
Birmingham, Alabama
01.1997 - 05.2020
- Handled customer phone inquiries for Anthony's office operations.
- Managed front desk operations, greeted visitors, answered questions, and directed them to personnel.
- Resolved customer inquiries promptly while fostering positive client relationships.
- Maintained client files and job documents for administrative purposes.
- Supported technicians by updating dispatch information and changing schedules.
- Processed invoices and payment records for electrical and plumbing projects.
- Coded and entered daily invoices using in-house accounting software.
- Performed bookkeeping duties including bank statement reconciliation and journal entry creation.
- Supervised staff, organized schedules, and delegated tasks.
- Developed and implemented new office policies and procedures.
- Reviewed files and records to gather information and respond to requests.
- Reviewed contracts for accuracy before signing on behalf of the company.
- Assisted in preparing budgets, forecasts, and financial statements.
- Coordinated meetings, conferences, travel arrangements, and departmental activities.
- Analyzed data from various sources to identify trends.
- Developed work schedules based on budgets and workloads.
Education
Clerical Technology
Lawson State Community College
Birmingham, AL05-1994
GED -
Lawson State Community College
Birmingham, AL08-1993
Skills
- Classroom management
- Student supervision
- Instructional support
- Lesson preparation
- Behavior support
- Office management
Certification
- State Of Alabama Teachers Certificate
- Grass Roots Leadership Certificate
Affiliations
- Volunteer, Grace Klein Community- September 2026- Present:
Prepare and load client's food boxes.
Pray with clients.
Weigh incoming food donations.
Log all incoming non-food items.
Maintain clean and orderly food areas to support an organized environment.
Assist with organizing volunteers for community and on campus events. - Member, First Baptist Church Pelham -January 2022- Present
Greet visitors and help foster a warm welcoming church environment.
Help with caring for newborns during first service.
Help plan, organize, and develop women's groups that encourage connection and participate. - Volunteer, Greater Birmingham Ministries - May 2014- September 2018
Sort, organize, and distribute food to help meet community needs.
Complete Client intake applications, for services.
Sort and distribute Christmas gifts to support seasonal community assistance.
Help organize Summer Lunch Program for Birmingham City Students.
Create menus, shop and prepare food.
Timeline
Catering Assistant
RSYB Catering
08.2024 - 04.2026
Paraprofessional
City Of Hoover/ Kellys Services
08.2023 - 05.2026
Restaurant Owner/Operator
Sistah's Soulfood Cafe
02.2009 - 09.2013
Office Manager
Anthony's Electrical & Plumbing
01.1997 - 05.2020
Clerical Technology
Lawson State Community College
GED -
Lawson State Community College