Summary
Work History
Education
Skills
Timeline
Generic

Monica Carter

Cabot,AR

Summary

Seasoned HR Director and Senior Coordinator with 20+ years supervising recruiting, training, evaluations, and terminations across construction/cleaning firms. Managed QuickBooks accounting, payroll, and performance reporting; boosted efficiency by delegating tasks and resolving issues for optimal team/customer outcomes.
Accomplished Eligibility Specialist and Collections Pro with expertise in client interviews, regulatory compliance, complaint resolution, and skip tracing. Handled high-volume Medicaid determinations and account negotiations, achieving one-call resolutions and ethical receivable maximization in fast-paced environments.

Detail-oriented Paralegal and Bookkeeper with experience in legal data entry (Smokeball), probate/guardianship support, and financial management. Excelled in supervising teams, QuickBooks payroll/AP/AR, and ensuring 100% compliance/accuracy; drove customer satisfaction through timely resolutions and negotiations.

Work History

Paralegal & Bookkeeper

AAPG LAW
2023 - 2024
  • Data entry legal and accounting information entered into Smokeball Legal software under matter.
  • Assisting with probate and Power of Attorney documents.
  • Assisting with marketing for potential guardianship clientele.
  • Daily Microsoft Excel, MS Word, Outlook, & Teams software use.
  • Daily Adobe Acrobat & Reader and smokeball software use.
  • Worked with company until laid off on August 14th, 2024

Accounting Supervisor

C & C Cleaning Systems
Cabot, AR
2012 - 2023
  • Managed and completed all designated Human Resources duties and responsibilities prior to task deadline such as: Recruiting possible new employees. Thoroughly reviewing and corroborating all submitted job applications, resumes, and qualifications.
  • Selecting, orientating, and training all new employees and reviewing staff job performance and contributions. Promptly resolving problems and implementing necessary change.
  • Oversaw quarterly performance evaluations to enhance employee development. Acknowledged contributions and provided actionable feedback. Set clear performance goals and aligned employee objectives with organizational standards. Handled disciplinary actions and terminations as required. Delegated responsibilities and established timelines for project completion. Maintained meticulous documentation of customer accounts to uphold service quality.

Medicaid Eligibility Specialist II

South Carolina Department of Health & Human Services –Charleston Office
Charleston, SC
2007 - 2012
  • Assisted in determining eligibility for medical services for elderly and disabled individuals. Provided eligibility services at various locations as directed. Conducted client interviews, documented gathered information, and assessed benefits after verifying case data. Explained program benefits and requirements to clients. Offered information and referral services to clients, agency staff, and the general public.
  • Reviewed eligibility of clients for ongoing services. Made decisions regarding a client’s eligibility for healthcare services including interpreting and applying complex program requirements. Explained benefits and how to access service.
  • Assisted with the development of complaint and complaint-appeals policies and procedures. Maintained Complaint and Complaint-Appeal Logs. Received process, track, and maintain regulatory complaints and complaint-appeals.
  • Gathered, researched, and processed retrospective review requests within designated timeframes.
  • Prepared response letters for client grievances and appeals and maintained files on individual appeals and grievances.

Senior Job Coordinator

C & S Construction
South Carolina
2005 - 2007
  • Supervised the review of all submitted job applications and qualifications. Interviewed all perspective employees and supervised the training of all new hires. Administered quarterly performance evaluations with each employee. Including: Acknowledging employee(s) hard work and dedication, providing constructive criticism, setting clear performance expectations, and explaining employee(s) objective. Conducted employee disciplinary action(s) and employee terminations as needed. Delegated and set deadlines for the staff and myself to work within required guidelines. Ensured that all customer account(s) and information was documented and processed with absolute accuracy and professionalism.
  • Assisted owner and team members in achieving customer satisfaction goals. Addressed customer inquiries and needs promptly and professionally. Supported customers in navigating solutions that aligned with company objectives. Performed clerical tasks including form preparation, correspondence management, faxing, copying, and other administrative responsibilities.
  • Entrusted with confidential and financial information relating to the company, employees, and customers to be addressed with great professionalism and accuracy at all times. Supervised and performed bookkeeping functions that include: Verifying invoices for payment, verifying accounts for funds that were received, and preparing monthly financial reports. Prepared weekly, monthly, and quarterly reports, including payroll; maintained correspondence and all other duties assigned. Delegated, monitored, and maintained departmental files, sales documentation, and the varied requirements for the company. Coordinated the purchase of office and janitorial supplies monthly. Coordinated the purchase of office- equipment at the owner’s request. Verified shipments and when needed, returned items for credit.

Education

Bachelor of Arts - Liberal Studies

University of Arkansas at Little Rock (UALR)
Little Rock, Arkansas
12-2008

Associate of Arts Degree -

Pulaski Technical College
North Little Rock, Arkansas
05-2004

High School Diploma -

Cabot High School
Cabot, Arkansas
05-1998

Skills

    Achieved high levels of accuracy in accounting tasks through diligent record-keeping Fostered effective communication within teams, resulting in improved collaboration Elevated team capabilities through structured peer training and evaluation programs Optimized office administration processes to enhance operational efficiency Strengthened customer service approaches, leading to successful collections

Timeline

Paralegal & Bookkeeper

AAPG LAW
2023 - 2024

Accounting Supervisor

C & C Cleaning Systems
2012 - 2023

Medicaid Eligibility Specialist II

South Carolina Department of Health & Human Services –Charleston Office
2007 - 2012

Senior Job Coordinator

C & S Construction
2005 - 2007

Bachelor of Arts - Liberal Studies

University of Arkansas at Little Rock (UALR)

Associate of Arts Degree -

Pulaski Technical College

High School Diploma -

Cabot High School

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