Monica Castro
3977 15th St,MI
Overview
8
8
years of professional experience
Work History
Member Experience Specialist
Modivcare Solutions
Southfield, MI
01.2018 - Current
- Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
- Maintained records of member interactions and transactions, tracking progress towards goals.
- Resolved complaints from customers regarding products or services in a professional manner.
Quality Assurance Specialist
Modivcare Solutions
Southfield , MI
07.2017 - Current
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
Bilingual Customer Service Representative
LogistiCare
Southfield , MI
10.2016 - 07.2017
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
Education
High School Diploma -
Cesar Chavez High School
Detroit, MI06-2012
Skills
- Insurance knowledge
- Customer Service
- Tracking complaints
- Call center experience
- Complaint Handling
- Issue Resolution
Languages
SPANISH
Native/ Bilingual
Timeline
Member Experience Specialist
Modivcare Solutions
01.2018 - Current
Quality Assurance Specialist
Modivcare Solutions
07.2017 - Current
Bilingual Customer Service Representative
LogistiCare
10.2016 - 07.2017
High School Diploma -
Cesar Chavez High School