Overview
Work History
Education
Skills
Languages
Timeline
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Monica Castro

3977 15th St,MI

Overview

8
8
years of professional experience

Work History

Member Experience Specialist

Modivcare Solutions
Southfield, MI
01.2018 - Current
  • Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely manner.
  • Maintained records of member interactions and transactions, tracking progress towards goals.
  • Resolved complaints from customers regarding products or services in a professional manner.

Quality Assurance Specialist

Modivcare Solutions
Southfield , MI
07.2017 - Current
  • Developed and maintained quality assurance protocols, processes and procedures.
  • Reviewed customer requirements and specifications to ensure products met standards.

Bilingual Customer Service Representative

LogistiCare
Southfield , MI
10.2016 - 07.2017
  • Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
  • Provided translation assistance for customers with limited English proficiency.
  • Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.

Education

High School Diploma -

Cesar Chavez High School
Detroit, MI
06-2012

Skills

  • Insurance knowledge
  • Customer Service
  • Tracking complaints
  • Call center experience
  • Complaint Handling
  • Issue Resolution

Languages

SPANISH
Native/ Bilingual

Timeline

Member Experience Specialist

Modivcare Solutions
01.2018 - Current

Quality Assurance Specialist

Modivcare Solutions
07.2017 - Current

Bilingual Customer Service Representative

LogistiCare
10.2016 - 07.2017

High School Diploma -

Cesar Chavez High School

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Monica Castro