Monica Castro
Cathedral City,CA
Summary
Dynamic and engaging bartender with extensive experience at Agua Caliente Casino, recognized for delivering exceptional customer service and developing loyal clientele. Skilled in multitasking and responsible alcohol service, I consistently enhance guest experiences while maintaining cleanliness and organization in fast-paced environments.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Bartender
Agua Caliente Casino Rancho Mirage
03.2013 - Current
- Prepared and served beverages in a fast-paced environment.
- Years of Forbes standard of service training and highly rated Forbes experiences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Engaged with customers to provide excellent service and enhance experience.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cocktail Server/ Bartender
Agua Caliente Casino Palm Springs
11.2010 - 2013
- Delivered exceptional customer service in fast-paced casino environment.
- Managed drink orders efficiently, ensuring timely service and accuracy.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Server
Hibachi Steakhouse
11.2008 - 01.2011
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy of meals.
Education
High School Diploma -
Yucca Valley High School
Yucca Valley, CAEsthetician License -
Milan Institute
La Quinta, CASkills
Strong multitasking
Certification
- Food Handlers Certification
- RBS Certification
Timeline
Bartender
Agua Caliente Casino Rancho Mirage
03.2013 - Current
Cocktail Server/ Bartender
Agua Caliente Casino Palm Springs
11.2010 - 2013
Server
Hibachi Steakhouse
11.2008 - 01.2011
High School Diploma -
Yucca Valley High School
Esthetician License -
Milan Institute