Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender

Monica Castro

Cathedral City,CA

Summary

Dynamic and engaging bartender with extensive experience at Agua Caliente Casino, recognized for delivering exceptional customer service and developing loyal clientele. Skilled in multitasking and responsible alcohol service, I consistently enhance guest experiences while maintaining cleanliness and organization in fast-paced environments.

Overview

17
17
years of professional experience
2
2
Certification

Work History

Bartender

Agua Caliente Casino Rancho Mirage
Rancho Mirage, CA
03.2013 - Current
  • Prepared and served beverages in a fast-paced environment.
  • Years of Forbes standard of service training and highly rated Forbes experiences.
  • Maintained cleanliness and organization of bar area throughout shifts.
  • Engaged with customers to provide excellent service and enhance experience.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Cocktail Server/ Bartender

Agua Caliente Casino Palm Springs
Palm Springs, CA
11.2010 - 2013
  • Delivered exceptional customer service in fast-paced casino environment.
  • Managed drink orders efficiently, ensuring timely service and accuracy.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.

Server

Hibachi Steakhouse
Rancho Mirage, CA
11.2008 - 01.2011
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Managed multiple tables efficiently, maintaining high standards of service during peak hours.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy of meals.

Education

High School Diploma -

Yucca Valley High School
Yucca Valley, CA

Esthetician License -

Milan Institute
La Quinta, CA

Skills

Strong multitasking

Customer service expertise

Highly reliable

Team player attitude

Forbes standard trained

Clear and effective communication

Patience and tolerance

Engaging personality

Responsible alcohol service

Cleanliness and hygiene

Service-oriented mindset

Professional appearance

Certification

  • Food Handlers Certification
  • RBS Certification

Timeline

Bartender

Agua Caliente Casino Rancho Mirage
03.2013 - Current

Cocktail Server/ Bartender

Agua Caliente Casino Palm Springs
11.2010 - 2013

Server

Hibachi Steakhouse
11.2008 - 01.2011

High School Diploma -

Yucca Valley High School

Esthetician License -

Milan Institute
Monica Castro