MONICA CHARLERON

Orlando

Summary

Organized student nurse with passion for patients. Offers extensive hands-on experience in multiple units. Currently completing nursing studies and ready to expand practical knowledge once completio

Organized student nurse with passion for patients. Offers extensive hands-on experience in multiple units. Currently completing nursing studies and ready to expand practical knowledge.

Overview

years of professional experience

2018

years of post-secondary education

Certification

Work History

Nurse Extern

HCA Hospital

12.2024 - Current

Assisting licensed nursing staff with patient care, including vitals, hygiene, and mobility support
Demonstrating knowledge of infection control protocols while providing patient care services.
Gained hands-on clinical experience across multiple hospital units under RN supervision
Maintaining accurate documentation and following all HIPAA guidelines
Built rapport with patients and families while developing time management and clinical judgment skills
Engaging in continuous learning to enhance nursing knowledge and skills.

Senior Customer Service Specialist

Conduent Aetna Medicare

02.2019 - 03.2024

Prepared new prescription and refill requests for patients
Worked with new and existing medication orders to verify eligibility
Processed prescription claims to insurers
Communicated with patients to ensure they understood the proper medicine dose and usage
Adhered to health care industry regulations such as HIPAA
Provided proactive customer outreach
Collected customer feedback
Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.

Education

BETA

Orlando, FL

Associate Degree - Professional Nursing, Nursing

Rasmussen University

Orlando, FL

12.2025

Skills

Bilingual [Haitian-Creole]
Patient care
Infection control
Clinical documentation
Time management
Team collaboration
Continuous learning

Compassionate care
Clinical judgment
Customer Support
Familiarity with EMR systems
Telecommunication
Data Entry
Analysis skills