Monica Childress
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Having extensive experience in teller operations, consumer lending, credit card services, and customer service.
Overview
20
20
years of professional experience
Work History
iTeller
Farmers Bank & Trust
07.2021 - Current
- Assisted customers using ITM by processing cash and check transactions, loan payments, and account transfers, while providing account information and resolving debit card issues. Complete rotating weekly side duties such as managing incoming faxes, review mobile deposit requests, and process work requests through Social Security Administration and asset verifications websites. Work deceased notifications received by branches and deceased reports. Verify large dollar checks to make sure amounts on negotiable instruments are accurate and properly signed.
Credit Card Services Specialist
Red River Employees Federal Credit Union
04.2013 - 05.2025
- Assisted customers with credit card inquiries in person, via phone, email, and text messages. Also, responded to Microsoft Team questions from employees at all branches. Processed and booked credit card applications, ordered new and replacement cards, hot carded lost or stolen cards, and submitted transaction disputes. Reviewed and completed back-office reports. Trained new employees and provided coverage for supervisor when she was out of office. Previously served in a combined role as Sr. Quality Control Clerk and Credit Card Services Specialist.
Loan Processor
Morris Sheppard Federal Credit Union
12.2018 - 05.2019
- Processed and booked consumer loans, handled teller transactions, ordered and replaced debit cards, restricted access on lost or stolen cards, managed account openings and closures, and maintained title and insurance reports.
Teller
Commercial National Bank
11.2011 - 04.2013
- Functioned as a lobby, drive-thru, and commercial teller, processing cash and check transactions, making loan payments, and handling account transfers. Counted and rolled coin. Issued money orders, cashier checks, submitted currency transaction reports, and balanced teller drawer daily.
Teller, Title Clerk, Sr. Quality Control Clerk
Red River Employees Federal Credit Union
04.2007 - 06.2011
- Served as drive thru teller for one year, processing cash and check transactions, loan payments, account transfers, and cross-selling financial products. Then I moved to the loan department where I became a Title Clerk for one year. Processed title work for DMV, released liens on titles, and provided lien releases to members upon request. Processed and released UCC filings. Processed insurance letters of guarantees and wrote checks from drafts to runners from dealerships. Logged and updated Title Report. Created folders, filed titles, and scanned documents. Provided backup for reception desk as needed. The remaining time I was a Sr. Quality Control clerk. I trained and helped my co-workers and reviewed approved loans on the lending consumer side to make sure the loans were set up correctly in the system and were legally compliant. Maintained quality control report, collaborating with loan officers to identify and rectify compliance errors.
Education
Office Professions -
Texarkana College
Texarkana, TX05-2004
High School Diploma -
Belton High School
Belton, TX05-2002
Skills
- Exceptional customer service
- Detail oriented
- Professionalism and courtesy
- Adaptability
Timeline
iTeller
Farmers Bank & Trust
07.2021 - Current
Loan Processor
Morris Sheppard Federal Credit Union
12.2018 - 05.2019
Credit Card Services Specialist
Red River Employees Federal Credit Union
04.2013 - 05.2025
Teller
Commercial National Bank
11.2011 - 04.2013
Teller, Title Clerk, Sr. Quality Control Clerk
Red River Employees Federal Credit Union
04.2007 - 06.2011
Office Professions -
Texarkana College
High School Diploma -
Belton High School