Monica Cipollari
1221 Fourth Street Rensselaer,NY
Summary
Proven Direct Access and Pre-Certification Specialist at Albany Gastroenterology Consultants, adept in patient eligibility and insurance verification, showcasing excellent communication and problem-solving skills. Achieved efficient multitasking and team leadership, ensuring accurate benefit interpretations and enhancing patient communication. Reliability and proficiency underscored by a commitment to impactful patient service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Direct Access and Pre-Certification Specialist
Albany Gastroenterology Consultants
01.2022 - Current
- Determines whether patient is eligible for surgical procedures.
- Responsible for obtaining complete and accurate insurance information, benefit verification, accurately interpreting benefit plans and investigating pertinent details.
- Ability to verify patient eligibility and precertification requirements through online resources.
- Effectively communicate with families; when appropriate, regarding benefit details and limitations.
Manager on Duty
McGeary's Restauraunt
09.2018 - 04.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Account Analyst/ General Finance
Combined Life Insurance Company of New York
04.1997 - 06.2009
- Attained comprehensive knowledge in accounting principles including Account's Receivable, banking and General ledger reconciliations.
- Reconciled accounts receivable general ledger accounts within strict deadlines.
- Completed reconciliations ahead of schedule while maintaining a high degree of accuracy.
- Produced extensive writing manuals on account procedures used for public files.
Education
Bachelor of Arts - History
State University of New York
Albany. NYSkills
- Excellent communication
- Team Leadership
- Problem-solving abilities
- Multitasking
- Reliability
Paralegal Certified
Recieved Paralegal Certification through Hudson Valley Community College
Timeline
Direct Access and Pre-Certification Specialist
Albany Gastroenterology Consultants
01.2022 - Current
Manager on Duty
McGeary's Restauraunt
09.2018 - 04.2024
Account Analyst/ General Finance
Combined Life Insurance Company of New York
04.1997 - 06.2009
Bachelor of Arts - History
State University of New York
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