Monica Cobb
Griffin,USA
Summary
Dedicated administrative and operations professional with experience managing staff schedules, coordinating daily operations, overseeing time sensitive deliveries, and providing excellent customer service. Known for staying organized, managing multiple priorities, meeting deadlines, and communicating effectively with both team members and customers. Committed to creating efficient workflows, supporting team success, and maintaining a positive, productive work environment.
Overview
5
5
years of professional experience
Work History
Branch Operations Manager
Fastenal
01.2024 - Current
- Maintained clean, organized inventory for efficient access and management.
- Supported sales team with necessary products and tools for effective client engagement.
- Assisted customers in problem-solving to deliver tailored solutions.
- Managed administrative operations, including accounts receivable, fleet maintenance, and product shipping.
- Trained team members to enhance business performance and foster a learning culture.
- Streamlined branch operations by improving efficiency and minimizing turnaround time.
- Handled approximately 40-50 incoming calls, emails, and faxes daily from customers.
- Coordinated staff scheduling to ensure optimal coverage and productivity.
Data Entry Specialist
Posh Pet Spa
08.2023 - 01.2024
- Entered large volumes of numerical data into spreadsheets, ensuring high accuracy and integrity.
- Maintained accurate customer data in digital management system to support operational functions.
- Utilized Microsoft Office Suite for efficient data entry and management tasks.
- Maintained accurate customer data in a digital management system to support operational functions.
Office Coordinator
Rehab Solutions
08.2022 - 08.2023
- Managed scheduling and logistics for patient appointments, enhancing service delivery and patient satisfaction.
- Coordinated daily office operations to ensure smooth workflows and optimal resource allocation.
- Trained new staff on administrative protocols to foster a knowledgeable, cohesive team environment.
- Maintained patient accounts by accurately recording and updating personal and financial information.
Medical Receptionist
Family Medical Center
06.2021 - 08.2022
- Coordinated patient scheduling, check-in, and billing to optimize patient flow.
- Managed appointment confirmations and scheduling to enhance clinic efficiency.
- Greeted patients warmly to create positive first impressions.
- Handled high call volumes by directing calls to appropriate departments with professionalism.
- Trained new reception staff on procedures, software, and customer service best practices.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
Education
GED -
Southern Crescent Technical College
Griffin, GA05-2000
Skills
- Inventory management
- Managed staff scheduling and coordinated daily operations to ensure adequate coverage, maintain workflow efficiency, and meet business demands
- Processed customer orders, quotes, and documentation with accuracy while maintaining detailed records and meeting deadlines
- Collaborated with sales, inventory, shipping, and administrative teams to ensure timely order fulfillment and customer satisfaction
- Coordinated delivery schedules and prioritized tasks to ensure orders were completed accurately and delivered on time while consistently meeting deadlines
- Communicated professionally via phone and email to provide order updates, answer customer inquiries, and resolve issues efficiently
- Managed customer accounts by providing exceptional service, resolving concerns, and building positive client relationships
Timeline
Branch Operations Manager
Fastenal
01.2024 - Current
Data Entry Specialist
Posh Pet Spa
08.2023 - 01.2024
Office Coordinator
Rehab Solutions
08.2022 - 08.2023
Medical Receptionist
Family Medical Center
06.2021 - 08.2022
GED -
Southern Crescent Technical College