Monica Colorado
Davenport,FL
Summary
At Balmoral Bar & Grill, I excelled as a Bartender Shift Manager, adeptly managing inventory and boosting client satisfaction through effective conflict resolution. My leadership fostered a positive team environment, enhancing employee performance. Skilled in POS system operation and upholding cleanliness standards, I significantly contributed to the establishment's success, demonstrating both hard and soft skills.
Overview
20
20
years of professional experience
Work History
Bartender Shift Manager
Balmoral Bar & Grill
05.2021 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Server
Planet Hollywood
10.2004 - 05.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Of Arts/ Associate Of Science - EMT
Polk State College
Winter Haven, FL05.2011
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Effective Multitasking
- Dependable
Timeline
Bartender Shift Manager
Balmoral Bar & Grill
05.2021 - 01.2025
Server
Planet Hollywood
10.2004 - 05.2009
Associate Of Arts/ Associate Of Science - EMT
Polk State College
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