Monica Colson
Albemarle,NC
Summary
Dynamic manager with a proven track record at McDonald’s, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and process improvements, achieving significant increases in customer satisfaction. Skilled in performance management and conflict resolution, fostering a collaborative work environment that drives employee engagement and productivity.
Overview
2024
2024
years of professional experience
Work History
Manager
McDonald’s
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team performance, providing coaching and mentoring to staff members.
- Implemented process improvements to enhance efficiency and customer satisfaction.
- Coordinated inventory management, reducing waste and optimizing stock levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Assembly
Fiberon
- Optimized assembly line layouts, reducing bottlenecks and increasing throughput rates.
- Improved assembly line efficiency by implementing standardized procedures and work instructions.
- Reduced assembly time by implementing efficient production techniques in the assembly process.
- Adapted quickly to new assembly projects, learning and applying new techniques efficiently.
- Boosted team morale through effective communication and collaboration during assembly projects.
- Reduced production errors by consistently following precise assembly instructions and procedures.
- Enhanced production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Optimized inventory management by accurately tracking parts consumption during the assembly process.
- Prepared materials for assembly work to keep workflows running smoothly.
- Achieved rapid assembly times by mastering the use of power tools, manual tools, and other assembly equipment.
- Ensured accurate documentation of assembly processes, contributing to effective quality control measures.
- Ensured product quality with meticulous attention to detail during the assembly process.
- Resolved issues during the assembly process promptly, minimizing delays in production schedules.
Cashier Team Lead
McDonald’s
10.2013 - 09.2023
- Supervised cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new team members on customer service protocols and register operations.
- Oversaw daily cash drawer reconciliation, identifying discrepancies and resolving issues promptly.
- Implemented workflow improvements to enhance efficiency during peak service hours.
- Facilitated communication between front-line staff and management to address operational challenges effectively.
- Led by example in providing exceptional customer service, fostering a positive dining experience for guests.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
South Stanly High
Norwood Nc06.2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Shift scheduling
- Schedule preparation
- Workforce management
- Performance evaluations
- Marketing
- Negotiation
- Emergency response
- Lead generation
- Employee onboarding
Timeline
Cashier Team Lead
McDonald’s
10.2013 - 09.2023
Manager
McDonald’s
Assembly
Fiberon
High School Diploma -
South Stanly High