Monica Contreras
13300 Tanja King Blvd ,FL
Summary
Customer service professional prepared to enhance team performance and customer satisfaction. Background includes managing customer service operations and optimizing workflows for better efficiency. Known for fostering collaboration and adapting to dynamic environments. Brings expertise in conflict resolution and team leadership.
Overview
13
13
years of professional experience
Work History
Manager
Salon Prime
06.2015 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Shift Manager
Whole Foods Market Inc
09.2009 - 06.2015
- Ensured store cleanliness and adherence to safety standards, resulting in a positive shopping experience for customers.
- Collaborated with other department managers on cross-merchandising initiatives, maximizing sales opportunities across various product categories.
- Monitored stock levels closely, placing timely orders for replenishment before items ran out of stock or expired on shelves.
- Managed employee schedules to optimize staffing levels during peak business hours, reducing wait times and improving service quality.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or errors.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Freeport High School
Freeport, NY2003
Skills
- Customer service
- Time management
- Decision-making
- Complex Problem-solving
- Task delegation
- Teamwork and collaboration
- Computer skills
- Effective communication
- Positive attitude
- Multitasking
Timeline
Manager
Salon Prime
06.2015 - 08.2022
Store Shift Manager
Whole Foods Market Inc
09.2009 - 06.2015
Freeport High School
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