Monica Cook
Milwaukee,WI
Summary
Striving for a dynamic role with a forward-thinking company that values individual growth and fosters collaborative teamwork to drive organizational success. As a naturally self-motivated and creative thinker, I bring unparalleled interpersonal communication, relationship management, and customer service expertise, complemented by strong presentation skills. Eager to contribute my skills and enthusiasm to elevate your team and achieve shared objectives.
Overview
15
15
years of professional experience
Work History
W-2 Administrative Assistant
Maximus
05.2022 - Current
- Responds to government assistance program inquiries through calls and in-person interactions.
- Assists staff by addressing questions, resolving issues, and facilitating workarounds.
- Manages verifications via fax and email
- Approves special orders for office supplies and supportive services.
- Perform case management duties, including organizing and tracking client cases, coordinating services, and ensuring compliance with program requirements.
Customer Solutions Specialist
Charter Communications
06.2017 - 06.2021
- Employed active listening and effective problem-solving to deescalate customer concerns, promoting positive interactions.
- Educated customers on product and service value, ensuring a comprehensive understanding of benefits.
- Addressed billing concerns with a customer-centric approach, showcasing dedication to resolving financial issues, and implemented solutions through strategic product recommendations for enhanced satisfaction and loyalty.
Mentor
Charter Communications
06.2019 - 06.2021
- Facilitated the onboarding process by providing training and guidance to new team members in their respective roles.
- Conducted thorough call reviews and delivered constructive feedback to both trainees and their leadership, contributing to continuous improvement in performance.
Teller
Educators Credit Union
03.2015 - 08.2016
- Delivered exceptional service to members by efficiently handling transactions, inquiries, and requests.
- Ensured precision in various financial transactions, including deposits, withdrawals, transfers, loan payments, checks, and daily cash drawer balancing.
- Proactively educated and advised members on available products and services, contributing to enhanced member satisfaction and engagement.
Sales Associate
TCF Bank
07.2014 - 07.2015
- Delivered top-tier customer service by promptly addressing inquiries and requests, consistently meeting or exceeding customer expectations.
- Actively promoted and successfully sold various products and services to enhance customer engagement and contribute to revenue growth.
- Ensured precision in all transactions, including daily balancing, adherence to audit requirements, and efficient execution of account opening procedures.
Program Generalist
Boys & Girls Club of Greater Milwaukee
01.2009 - 01.2014
Youth Worker
Boys & Girls Club of Greater Milwaukee
01.2009 - 06.2010
Education
Associates Of Science - Accounting
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
Rufus King International Baccalaureate High School
Milwaukee, WI05.2010
Skills
- Customer Service
- Data Entry
- Ethic and Compliance
- Successful Management of Timelines
- Organization
- Communication
- Detail Oriented
- Microsoft Office
- Interpersonal Skills
- Remote/Work From Home Capabilities
Timeline
W-2 Administrative Assistant
Maximus
05.2022 - Current
Mentor
Charter Communications
06.2019 - 06.2021
Customer Solutions Specialist
Charter Communications
06.2017 - 06.2021
Teller
Educators Credit Union
03.2015 - 08.2016
Sales Associate
TCF Bank
07.2014 - 07.2015
Youth Worker
Boys & Girls Club of Greater Milwaukee
01.2009 - 06.2010
Program Generalist
Boys & Girls Club of Greater Milwaukee
01.2009 - 01.2014
Associates Of Science - Accounting
Milwaukee Area Technical College
High School Diploma -
Rufus King International Baccalaureate High School
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