Stephanie Lawrence
Indianola
Summary
Detail-oriented professional with over 10 years of experience delivering exceptional customer service in high-pressure settings. Proven ability to manage multiple tasks simultaneously while maintaining a strong focus on quality and accuracy. Demonstrated decision-making skills and a self-motivated work ethic, excelling in both independent and collaborative environments.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Administrative Assistant 2
Iowa Department of Natural Resources
12.2019 - Current
- Performs administrative work while assisting the customer service manager.
- Manage the daily operations of the support section in a lead worker capacity.
- Prioritize and assign internal and external customer requests.
- Provide backup support to customer service phone center.
- Process and scan confidential documents that require attention to detail.
- Provide training to new staff.
- Coordinate HUSH Program on behalf of the department.
- Assist HR Department with special projects that include organizing IPPS, evaluations and filing confidential documents.
Secretary 1
Iowa Department of Natural Resources
10.2017 - 12.2019
- Greeted all guests and directed them to the appropriate department.
- Sold and processed all hunting, fishing and specialty licenses.
- Responsible for processing all outgoing mail, special mailings and FedEx packages.
- Reviewed and updated non-resident web pages.
- Provided administrative support to all DNR staff.
Front Desk Coordinator
Sahar’s Salon & Day Spa
08.2013 - 10.2017
- Effectively managed all front desk tasks.
- Scheduled all appointments for both salon and spa, which consisted of thirty-five employees.
- Managed payment processing for all services and retail.
- Tracked inventory and helped with ordering supplies.
- Helped assist salon and spa managers in hiring and training.
Billing Specialist
ING Life Insurance
01.2012 - 05.2013
- Analyzed and processed billing change information.
- Accurately applied money received from policyholders to their premiums and loan payments.
- Performed various collection actions including contacting clients by phone, correcting and resubmitting changes.
Processor
Dice. Com
02.2011 - 01.2012
- Responsible for locating and documenting all available Government and Homeland Security jobs.
- Provided office support with various clerical duties.
Commercial Processor II
Nationwide Insurance
04.2008 - 09.2009
- Performed rating and coding for quotes, new business and policy changes.
- Maintained review of all materials for agents and policyholders to ensure accurate information.
Education
Certified Esthetician -
La James International College
Johnston, IA05.2010
General Studies -
Des Moines Area Community College
Des Moines, IA12.2007
High School Diploma -
Indianola High School
12.2006
Skills
- Excellent written and verbal communication skills
- Customer service
- Customer relationship management
- Ability to multitask
- Self-motivation
- Positive attitude
- Strong attention to detail
- Time management
- Organizational skills
- Project assistance
- Data entry
- Microsoft Office Suites
- Workday
- Adobe
Certification
Advanced Professional Development Certificate- May 2019
Timeline
Administrative Assistant 2
Iowa Department of Natural Resources
12.2019 - Current
Secretary 1
Iowa Department of Natural Resources
10.2017 - 12.2019
Front Desk Coordinator
Sahar’s Salon & Day Spa
08.2013 - 10.2017
Billing Specialist
ING Life Insurance
01.2012 - 05.2013
Processor
Dice. Com
02.2011 - 01.2012
Commercial Processor II
Nationwide Insurance
04.2008 - 09.2009
Certified Esthetician -
La James International College
General Studies -
Des Moines Area Community College
High School Diploma -
Indianola High School