Monica Cook

• Rehab Director of 95+ bed skilled nursing facility
• Oversee daily operations of rehabilitation services and patient care programs.
• Manage and train multidisciplinary teams to enhance service delivery.
• Collaborate with healthcare providers to ensure comprehensive patient support.
• Orchestrates adequate staffing and scheduling patterns to deliver cost-effective and quality care.
• Directs and supported internal case management and client advocacy.
• Coordinates with multiple departments throughout the facility to ensure effective communication between staff members.
• Serves as a liaison between physicians, payers, families, caregivers, insurance companies regarding patient care issues.
• Experience with Medicare and private plan insurances

• Performed data entry and reconciliations into the company's database system.
• Performed data entry into company systems accurately and efficiently.

• Provided education and instruction to patients and families.
• Promoted independence in activities of daily living by suggesting adaptions to activities.
• Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
• Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.

• Scheduled appointments for patients and coordinated follow-up visits as needed.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
• Managed scheduled and high volume calls throughout day with meeting all time lines.

· Point Person for Rehab Team when Supervisor is unavailable with tasks such as meetings, scheduling and supervising staff; managing staff

· Able to maintain productivity requirements.

· Supported patients in daily living activities and maintenance programs under supervision of Occupation Therapy.

· Implemented post-discharge plans and outpatient care plans.

· Gathered patient data and monitored patient progress at all stages of therapy.

· Led, Participated in and supported departmental programs such as Restorative Therapy Continuation and Transitional Home Reviews, Oral hygiene and cushion audits.

· Facilitated understanding of rehabilitation process by communicating with patients and families.

· Documented patient treatment plans and recovery progress.

· Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.

· Teaching level 2 fieldwork for college age students in skilled nursing facility setting.

• Worked closely with patients during occupational therapy sessions to promote better function and lessen discomfort.
• Promoted higher quality of life for patients and improved overall comfort and conditions by assisting with activities of daily living.
• Strictly COVID positive facility for patients to come after d/c from hospital until testing negative to be discharged home.

· Assisted in Pain Management and Urology.

· Experience with referral process and prior authorizations, contacting insurance companies and communication with patients.

· Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

· Assessed, documented and monitored vital signs for more than 30 patients per day.

· Assisted physicians by preparing patients for procedures, including but not limited to epidurals, SIJ injections, Steroid injections in back, injections in various parts of body to decrease pain, insertion and removal of various urinary catheters, vasectomies, and various other urinary procedures.

· Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.

· Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

· Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

· Scheduled appointments for patients via phone and in person.

· Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.

· Assessed, documented and monitored vital signs for more than 30 patients per day.

· Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses. Performed step tests, urinalysis tests, CBC tests, vision and hearing screens.

· Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.

· Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

· Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.

· Scheduled appointments for patients via phone and in person.

• Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
• Identified patients using proper procedures prior to specimen collection.
• Administered continuous and 12-lead electrocardiogram monitoring.