Monica Corona
Modesto,California
Work History
Operation Freedom Paw
Kennel Tech
San Martin, CA
10.2017 - 06.2019
Forever21
Assistant Manger
Gilroy, CA
11.2012 - 07.2014
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Assistant Manager
Rave
Gilroy, CA
02.2003 - 01.2009
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reviewed sales and gross profit report to assess company efficiency.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Developed strategy to increase sales and drive profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
06.2002
Skills
- Money Handling
- Microsoft Office Expertise
- Operational Efficiency and Safety
- Business Analysis
- Staff Supervision
- Reporting
- Performance Tracking and Evaluations
- Shift Coverage
- Team Motivation
- Payroll Preparation
- Cash Deposits and Receipts
- Closing Oversight
- Monetary Transactions
- Sales Reporting
Timeline
Operation Freedom Paw - Kennel Tech
10.2017 - 06.2019
Forever21 - Assistant Manger
11.2012 - 07.2014
Assistant Manager - Rave
02.2003 - 01.2009
San Benito High School - High School Diploma,