Work History
Education
Skills
Timeline

Monica Corona

Modesto,California

Work History

Operation Freedom Paw

Kennel Tech
San Martin, CA
10.2017 - 06.2019

Forever21

Assistant Manger
Gilroy, CA
11.2012 - 07.2014
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Assistant Manager

Rave
Gilroy, CA
02.2003 - 01.2009
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed strategy to increase sales and drive profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

San Benito High School, Hollister, CA
06.2002

Skills

  • Money Handling
  • Microsoft Office Expertise
  • Operational Efficiency and Safety
  • Business Analysis
  • Staff Supervision
  • Reporting
  • Performance Tracking and Evaluations
  • Shift Coverage
  • Team Motivation
  • Payroll Preparation
  • Cash Deposits and Receipts
  • Closing Oversight
  • Monetary Transactions
  • Sales Reporting

Timeline

Operation Freedom Paw - Kennel Tech
10.2017 - 06.2019
Forever21 - Assistant Manger
11.2012 - 07.2014
Assistant Manager - Rave
02.2003 - 01.2009
San Benito High School - High School Diploma,

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Monica Corona