Monica Coronado
Westminster,CO
Summary
High-performing professional with 26 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
26
26
years of professional experience
Work History
Operations Manager
Marshalls
Denver, CO
11.2020 - Current
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Associate Account Executive
Dish Network
Thornton, CO
01.2020 - 09.2020
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Negotiated and closed deals with minimal oversight.
Logistics Supervisor
Cost Plus World Market
Lakewood, CO
10.2015 - 10.2019
- Created policies and procedures to inform and educate personnel on logistics activities.
- Handled all departmental scheduling to maintain proper staffing for all shifts.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Led and managed projects to support logistics efforts and plans.
- Reviewed profit and loss statements and metrics to identify trends and opportunities.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Designed warehouse layouts to maximize the usability of available storage space.
- Assessed needs and allocated resources to meet demand.
Customer Service Manager
Wal-Mart Stores Inc.
Lakewood , CO
08.1998 - 12.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
- Assisted in training and motivating new employees.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Handled customer complaints promptly and effectively.
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Education
High School Diploma -
North High School
Denver, COSkills
- Project management
- Talent development
- Customer relations
- Decision-making
- Conflict resolution
- Performance evaluations
- Excellent time management skills
- High-energy attitude
- Organizational strengths
- Senior leadership support
- Schedule coordination
- Inbound and outbound calling
Seminars
- Conducting Effective Conversations in the Workplace
- Driving Results Through Others in the Workplace
- Developing Others in the Workplace
- Building and Sustaining Trust in the Workplace
- The Role of a Leader in the Workplace
- Delegating to Develop in the Workplace
Timeline
Operations Manager
Marshalls
11.2020 - Current
Associate Account Executive
Dish Network
01.2020 - 09.2020
Logistics Supervisor
Cost Plus World Market
10.2015 - 10.2019
Customer Service Manager
Wal-Mart Stores Inc.
08.1998 - 12.2014
High School Diploma -
North High School