Monica Coronel
Miami,FL
Summary
Diligent, customer-focused professional with 20+ years' experience and demonstrated success in managing a broad range of travel operations and delivering exceptional customer services within a fast-paced environment. Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Air Concierge
SILVERSEA CRUISES
Miami, FL
10.2022 - 10.2023
- Managed all business booking and ticketing operations, including queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, and deviations in a proficient and cost-effective manner
- Validated routing geographically and via Amadeus GDS while ensuring pricing and charging additional fees when required
- Promptly responded to phone and emails requests for based air and deviation requests in a courteous and professional manner
- Provided support in record management through maintaining documentation and reports by using Microsoft Word and Excel.
Corporate Travel Consultant
Global Crew Logistics
Miami, FL
03.2021 - 01.2022
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Adhered to all rules, regulations and protocols.
- Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
- Researched and provided cost-effective options for corporate travel needs.
- Utilized automated systems to book reservations and track expenses related to corporate travel.
Corporate Travel Consultant
AMERICAN EXPRESS, GBT
Miami, FL
02.2020 - 10.2020
- Managed all business booking and ticketing operations, including queue management, schedule changes, cancellations, exchanges, re-issues, e-ticketing, and deviations in a proficient and cost-effective manner
- Validated routing geographically and via Amadeus GDS while ensuring pricing and charging additional fees when required
- Promptly responded to phone and emails requests for based air and deviation requests in a courteous and professional manner.
Leisure Travel Consultant
NEW ERA TRAVEL
Miami, FL
01.2014 - 11.2019
- Aided in daily airline operations while handling issuance and exchange of tickets and providing client service and support to accomplish maximum customer satisfaction
- Assisted in creating and managing travel itineraries, including transportation, accommodations, insurance, tours, and other travel services.
- Researched fares, availability, and reservations for air travel, car rental, and hotel accommodations.
- Assisted customers in selecting the best vacation packages according to their needs and budget.
- Created custom-made tours that included activities tailored to the specific interests of the clientele.
- Developed itineraries based on customer requirements and preferences.
Corporate Travel Agent
DADELAND TRAVEL
Miami, FL
03.2014 - 10.2014
- Oversaw complete air travel arrangements as per client requirements, completed and followed through with credit card authorization as well as efficiently managed ticket issuance, exchanges, and refunds.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Collaborated with other departments within the organization when needed.
- Maintained accurate records of all bookings and cancellations to track customer preferences.
- Contacted airlines, hotels, transportation companies, and other service providers to resolve problems.
Education
Associate in Hospitality and Tourism -
Amadeus Institute
11.2002
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- English
- Spanish
- Customer Service Skills
- Fast learner
- Communications
- Guest Services
- Pricing
- Office Management
- Records Management
- Clerical experience
- Personal Assistant Experience
- Administrative Support
Personal Information
- Title: Corporate/Leisure Travel agent
- Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Air Concierge
SILVERSEA CRUISES
10.2022 - 10.2023
Corporate Travel Consultant
Global Crew Logistics
03.2021 - 01.2022
Corporate Travel Consultant
AMERICAN EXPRESS, GBT
02.2020 - 10.2020
Corporate Travel Agent
DADELAND TRAVEL
03.2014 - 10.2014
Leisure Travel Consultant
NEW ERA TRAVEL
01.2014 - 11.2019
Associate in Hospitality and Tourism -
Amadeus Institute