Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MONICA COX

Mentor,OH

Summary

Dynamic senior level executive with a 20+ year record of demonstrated success. Recognized for inspiring ability to lead professional development of diverse individuals while supporting a team oriented approach. Often identified as a change agent for leading specific strategic turnarounds and complex projects, engaging in planned profitable growth, and supporting expansion during merger and acquisitions periods.

Overview

21
21
years of professional experience

Work History

Administrator & Director

Menorah Park
10.2021 - 01.2023
  • Provided strategic direction for complete overhaul and rebuilding of three unique programs
  • Oversaw day-to-day business operations and implemented strategies to improve operational cohesiveness which increased GM by 14%
  • Eliminated 14 State and Federal Deficiency Citations within 8 months
  • Lead new EMR research, purchase, implementation and go-live within 10 months
  • Achieved ACHC Accreditation with Deemed Status, and multiple Deficiency-Free State Surveys within 12 months
  • Member of Corporate Security, Emergency Response, and Policy Teams

Chief Development & Communications Officer

Help Foundation
11.2018 - 01.2021
  • Worked closely with President and CEO, Board of Directors, and other c-suite colleagues directing all areas of fundraising, branding, communications, grant-writing, marketing, and policy advocacy
  • Wrote and secured more than $500K in grant funding approvals in 2020
  • Increased number of active donors by 69% and tripled individual donations
  • Managed all crisis communications and prepared messaging for CEO, including COVID 19 messaging
  • Lead new CRM platform implementation and go-live
  • Assisted with Commission on Accreditation of Rehabilitation Facilities (CARF) Accreditation

Director - Service Line Operations

Centauri Health Solutions, Inc
02.2017 - 12.2018
  • Directed revenue-cycle operations, specifically Out-of-State Billing (OOS), Physician Enrollment (PE), Pre-Authorizations, (Pre-Auths) and Denials/Appeals
  • Responsible for more than $2B OOS Medicaid and Medicaid Managed Care claims representing 400 different Medicaid payers
  • P&L responsibility of $20M of divisional net revenue with sphere of influence encompassing tactical alignment of cross-functional resources to promote service line success
  • Successfully established and managed external client and vendor relationship representing more than 100 hospitals systems across country
  • Successfully lead merger and integration of newly acquired competing company
  • Developed formal Business Contingency Plans (BCP)
  • Member of HITRUST, Corporate Security & Compliance, and Risk Assessment Teams

Senior Administrator

U.S. Medical Management - Grace Hospice
10.2009 - 02.2017
  • Developed three start-up locations within Ohio, and provided consult to 4 other locations
  • Produced annual GM of 42% - 52% over 6+ years of employment
  • Obtained Deficiency-free status with State of Ohio and CHAPS with Deemed Status
  • Obtained 100% payment on all claims related to hospice services, including ADR Claims.
  • Company-wide liaison for new leadership
  • Created seamless integration service model between Centene Corporation sister companies: Buckeye Health Plan, Grace Visiting Physicians Association, and Pinnacle Home Care
  • Received Corporate Excellence, Corporate Programming and Welcoming Awards

Director of Community Relations & Marketing

Generations Healthcare Management
06.2002 - 09.2009
  • Conducted market analysis and research to identify trends and opportunities
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Implemented new referral tracking software that allowed organization to manage sale-call cycle resulting in 45% increase leads
  • Guest speaker at more than 50 Association Meeting in 3-years, including Ohio Healthcare Associate Marketing and Sales Conference

Education

BBA - Business Administration And Management

Kent State University
Kent, OH
05.1997

Skills

  • Operational Management
  • Budgeting and Forecasting
  • Business Development
  • Change Management Process
  • Crisis Communications
  • Marketing
  • Project Management
  • Strategic Planning
  • Policy & Regulatory Compliance
  • Training & Development

Accomplishments

  • Delta Gamma Sorority (1994 - Present)
  • Gymnastics Booster (2019 - Present)
  • Junior Achievement Volunteer (2012-2019)
  • March of Dimes - Special Events Committee (1993 - 2009)
  • Newell Creek HOA Board of Trustees - President (2015 - 2017)
  • Ohio Department of Education - OSII - Chair (2006 - 2013)
  • Ridge Elementary School - Reading Buddy Volunteer (2019 - Present)
  • Senior Resource Network – Government Legislative Chair (2005 - 2010)


Timeline

Administrator & Director

Menorah Park
10.2021 - 01.2023

Chief Development & Communications Officer

Help Foundation
11.2018 - 01.2021

Director - Service Line Operations

Centauri Health Solutions, Inc
02.2017 - 12.2018

Senior Administrator

U.S. Medical Management - Grace Hospice
10.2009 - 02.2017

Director of Community Relations & Marketing

Generations Healthcare Management
06.2002 - 09.2009

BBA - Business Administration And Management

Kent State University

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MONICA COX