Monica Craig
Pagosa Springs,CO
Summary
Proven leader with a track record of enhancing customer satisfaction and financial performance at Pagosa Riverside Campground. Skilled in budget control and team leadership, adept at resolving conflicts and driving team collaboration. Achieved significant improvements in service delivery and business efficiency through strategic problem-solving and effective communication. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Manager
Pagosa Riverside Campground
06.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Independent Direct Sales Consultant
Self Employed
09.2013 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Organized local events to increase brand awareness and generate interest among potential customers.
- Expanded network of contacts through attending industry events, conferences, and seminars regularly.
- Developed personalized sales pitches tailored to individual clients'' needs and preferences.
- Provided ongoing support to clients post-purchase ensuring their continued satisfaction with products purchased.
Budget Analyst
Kansas Army National Guard
02.2006 - 10.2014
- Evaluated procurement needs and projected expenditures.
- Improved financial efficiency by analyzing budgetary data and identifying areas for cost reduction.
- Facilitated cross-department communication to ensure consistent understanding of budgetary goals and constraints.
- Assisted in the preparation of annual budgets, working closely with department heads to gather necessary information.
- Ensured compliance with regulatory requirements, maintaining meticulous records of all financial transactions and documentation.
- Participated in special projects as needed, providing valuable insights based on extensive knowledge of company finances.
Education
No Degree - General Studies
Grantham University
Kansas City, MOHigh School Diploma -
Salina High School Central
Salina, KS05.1988
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Budget Control
- Customer Relationship Management (CRM)
- Staff Training and Development
- Expectation setting
- Teamwork and Collaboration
Timeline
Manager
Pagosa Riverside Campground
06.2021 - Current
Independent Direct Sales Consultant
Self Employed
09.2013 - Current
Budget Analyst
Kansas Army National Guard
02.2006 - 10.2014
No Degree - General Studies
Grantham University
High School Diploma -
Salina High School Central
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