Monica Cruz
La Porte,TX
Summary
To obtain a career that utilizes my administrative/customer service skills while offering an opportunity for advancement.
Overview
12
12
years of professional experience
Work History
Paraprofessional Educator
College Park Elementary
Deer Park, TX
08.2020 - Current
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Customer Service Representative
Preferred Freezer Services Of Houston Port
La Porte, TX
06.2008 - 09.2013
- Full charge of entering inbound tallies into WMS and printing lot labels.
- Answering incoming phone calls, taking verbal releases, handling various customer requests, inquiries, reports and inventory level/lot history.
- Manage the Wal-Mart Consolidated Program which consisted of 21 active accounts.
- Process releases and notify PFSL of any add-ons/quantity changes, this information is then relayed to RMX Global Logistics for load plan processing.
- Contact customers immediately when notified of any product overages/shortages reported by the Wal-Mart distribution center.
- Fax/email weekly reports to customers.
- Trained two Customer Service Representatives on the Wal-Mart Consolidates Program for back-up.
Office Assistant
Premier Healthcare
Pasadena, TX
05.2006 - 06.2008
- Pulling and preparing patient's charts for six doctors in preparation for upcoming appointments along with updating patient information.
- Filing patient charts.
- Answering incoming calls.
- Scheduling appointments.
- Verifying patient insurance.
- Worked the front desk checking patients in and out of the office.
Administrative Assistant
UCP Of Greater Houston
Bellaire, TX
06.2003 - 05.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail.
- Assisted the Office Manager and Director.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Westbury High School
Houston, TX05.2000
Skills
- Computer Skills
- Customer Service
- Organization and Prioritization
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Time Management
Timeline
Paraprofessional Educator
College Park Elementary
08.2020 - Current
Customer Service Representative
Preferred Freezer Services Of Houston Port
06.2008 - 09.2013
Office Assistant
Premier Healthcare
05.2006 - 06.2008
Administrative Assistant
UCP Of Greater Houston
06.2003 - 05.2006
High School Diploma -
Westbury High School