Monica Cummings

Ensured cleanliness and sanitation standards in patient rooms and common areas. Collaborated with healthcare staff to address specific environmental needs promptly. Operated cleaning equipment and maintained inventory of cleaning supplies effectively. Trained new housekeeping staff on safety protocols and operational procedures. Implemented efficient cleaning schedules to enhance workflow and service delivery. Conducted regular inspections to identify areas for improvement in cleanliness standards. Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance. Practiced established infection control methods to reduce risks to patients, families, and medical staff.

Though I started as a stocker/cashier, Advanced from stocker/cashier to Front End Lead. I oversaw the self check out as well as helping the other cashiers when lines became long. Oversaw breaks and lunches, filling in for deli/bakery as needed. I prepared daily deposits and provided change for the cashiers and self checkout. We also had a gas station and Little Caesars in our store. Led front-end operations, ensuring efficient customer service and smooth checkout processes. Trained and mentored team members on best practices for customer engagement and sales techniques. Implemented process improvements that enhanced operational efficiency and reduced customer wait times.

Received and unloaded trucks from the distribution warehouse, unpacking softlines merchandise and sorting it by department. Advised clients on current fashion trends and personal styling choices. Developed customized wardrobe plans to enhance client confidence and style. Coordinated with store teams to ensure optimal product placement and display. Analyzed customer preferences to enhance product assortment and styling recommendations. Collaborated with team members to ensure cohesive visual merchandising across store displays. Streamlined communication processes between departments to improve overall efficiency in styling services. Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.

While employed at Bass Pro Shops, my responsibilities included the selling of all merchandise within the hunting department, filling out the proper paperwork for a firearms sale (ATF form 4473). The acquisition of all firearms that were shipped to our location. Along with disposing from the computer system all of the firearms that were sold daily. Answered phones and managed daily, weekly, and monthly sales and inventory reports for firearms. Coordinated team training and ensured all certifications remained current. Filed all paperwork and occasionally provided product knowledge of new department items at morning meetings. While working for Bass Pro Shops, I received “Employee of the Month” in September of 2009 and again in February of 2014. Developed and implemented customer engagement strategies to enhance shopping experiences. Collaborated with cross-functional teams to streamline inventory management processes. Trained new staff on product knowledge and sales techniques to improve customer service.

Received and shipped all movies and products, ensuring timely availability for customers. Arranged selection of movies weekly to highlight new releases and attract customer interest. Daily, weekly, and monthly reports were mostly completed by myself and sometimes were delegated to my staff. Prepared and deposited daily funds, maintaining accurate financial records. Conducted weekly scheduling and quarterly inventories with high attention to detail. One week out of our quarter, Conducted our weekly conference call. I also handled all of the merchandising and public advertising. Led daily store operations to ensure optimal customer service and satisfaction. Managed inventory levels, reducing shrinkage through effective stock control measures. Trained and mentored staff in sales techniques and product knowledge to enhance team performance.

Served as personal secretary to Chief Boiler & Elevator Inspector for state of Alabama. Answered phones, filed documents, and entered data from reports submitted by Alabama inspectors. Issuing licenses and permits for the office. Processing all of the mail for the department, along with preparing weekly deposits.

Coordinated office operations, ensuring smooth workflow and efficient communication among departments.

Managed scheduling and calendar appointments for department leadership, optimizing time management.

Maintained comprehensive filing systems, improving document retrieval efficiency and accuracy.