Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Daniel

Raytown,US

Summary

I am reliable, compassionate, professional with excellent customer service, patient care and charting skills gained through over 10 years of experience in Health Care service.

Overview

17
17
years of professional experience

Work History

Specialty customers service representative

United Health Group/ Optum
2018.12 - Current
  • Resolves a wide variety of customer service issues Utilize systems to resolve customer needs such as appointments, authorization, claims, invoices, eligibility, benefits, and appeals

Direct Support Staff

Bethesda Lutheran
2016.05 - 2018.10
  • Assisted individual with various daily living activities like bathing, eating, administering medication, hygiene, grooming, and outings

Nurse Assistant

Caretel INN assistant living
2013.07 - 2016.05
  • Provided patient care, administered medication, vitals checks, assisted with physical support and daily living needs

Nurse Assistant/ Safety Attendant

Lakeland Health Care
2011.07 - 2014.07
  • Provided safe patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention. Assisted with bed side manners and provide on-going observation of the patient.

Direct Support staff

Spectrum Health assistant living
2008.01 - 2013.05
  • Assisted individuals with development disabilities with various daily living activities like bathing, eating, administering medications, hygiene, community outings and grooming.

Education

High School Diploma - Nursing

Coloma High school
Coloma, MI
05.2005

Skills

  • Effective Communication Skills
  • Professionalism and strong work ethic
  • Teamwork skills
  • Customer Service skills
  • Critical thinking and problem solving

Timeline

Specialty customers service representative

United Health Group/ Optum
2018.12 - Current

Direct Support Staff

Bethesda Lutheran
2016.05 - 2018.10

Nurse Assistant

Caretel INN assistant living
2013.07 - 2016.05

Nurse Assistant/ Safety Attendant

Lakeland Health Care
2011.07 - 2014.07

Direct Support staff

Spectrum Health assistant living
2008.01 - 2013.05

High School Diploma - Nursing

Coloma High school
Monica Daniel