I am reliable, compassionate, professional with excellent customer service, patient care and charting skills gained through over 10 years of experience in Health Care service.
Overview
17
17
years of professional experience
Work History
Specialty customers service representative
United Health Group/ Optum
2018.12 - Current
Resolves a wide variety of customer service issues Utilize systems to resolve customer needs such as appointments, authorization, claims, invoices, eligibility, benefits, and appeals
Direct Support Staff
Bethesda Lutheran
2016.05 - 2018.10
Assisted individual with various daily living activities like bathing, eating, administering medication, hygiene, grooming, and outings
Nurse Assistant
Caretel INN assistant living
2013.07 - 2016.05
Provided patient care, administered medication, vitals checks, assisted with physical support and daily living needs
Nurse Assistant/ Safety Attendant
Lakeland Health Care
2011.07 - 2014.07
Provided safe patient environment by utilizing knowledge of fall prevention protocols, infection control measures, and self-harm prevention. Assisted with bed side manners and provide on-going observation of the patient.
Direct Support staff
Spectrum Health assistant living
2008.01 - 2013.05
Assisted individuals with development disabilities with various daily living activities like bathing, eating, administering medications, hygiene, community outings and grooming.