Summary
Work History
Education
Skills
Work Availability
Timeline
ProjectManager
Monica Davis

Monica Davis

Summerville,SC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Work History

Day Shift Donut Specialist/Cashier

Krispy Kreme
Ladson, SC
01.2023 - 07.2023
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Maintained work area and kept cash drawer organized.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cashier

Arbys
Summerville, SC
08.2022 - 10.2022
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Customer Service Cashier

Krispy Kreme
Ladson, SC
08.2021 - 01.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased revenue by cross-selling and upselling products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Redeemed coupons to discount purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

GED -

IXL Learning
Online Learning Math

GED -

Trident Literacy Association Adult Ged Classes
Ged.com
02.2022 - Current

Skills

  • Customer Relations
  • Experience in Leadership
  • Idea Development and Brainstorming
  • Analytical Thinking
  • Cash Handling
  • Product Recommendations
  • Customer Service
  • Credit and Cash Transactions
  • Order Packaging
  • Order Taking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Day Shift Donut Specialist/Cashier

Krispy Kreme
01.2023 - 07.2023

Cashier

Arbys
08.2022 - 10.2022

GED -

Trident Literacy Association Adult Ged Classes
02.2022 - Current

Customer Service Cashier

Krispy Kreme
08.2021 - 01.2022

GED -

IXL Learning
Monica Davis