Monica Davis
Hawthorne,CA
Summary
Dedicated professional with a strong desire to contribute to a reputable company known for its welcoming and collaborative atmosphere. Committed to providing outstanding customer service in all aspects of service delivery. Demonstrates exceptional multitasking abilities, task prioritization, and efficient work practices to consistently meet deadlines.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Mike Diamond
04.2022 - Current
- Answering telephone calls regarding new installation and repairs for Plumbing, Heating, Air Conditioning and Electrical
- Responsible for scheduling and determining availability for different trades as well as communicating with field Managers and various tasks.
Front Desk Receptionist/Collections
Torrance Dental Care
11.2017 - 01.2020
- Front Office duties include: Greeting and checking in patients
- Assisting with phone calls and appointment scheduling
- Posts customer/patient payments by recording cash, checks, credit card and collected prior payment arrangements etc
- Insurance verification and pre-approval, communicate necessary information to assist patients with their Dental Benefits and treatment
- Checking patients out collect portion and follow up appointment
- Verified Insurance to ensure payment for services performed.
Accounts Receivable/Customer Service
MS Inserts and Fasteners Corp.
06.2004 - 11.2010
- Accurately place new orders for shipment, check status/track pending orders, effectively responded to inquires
- Acted as liaison between customer and credit department to resolve billing disputes
- Handled daily billing, bank deposit, receipts and collections
- Worked with Fastpac accounting Software to process daily account balances
- Reconciled the pricing back of orders with employees prior to invoicing for month end procedures
- Maintained customer data files and assisted with the preparation of required reports.
Education
General Education Development Diploma -
Fairfield Ludlowe High School
Fairfield, CTSkills
- Data Entry
- Customer Relations
- Problem Resolution
- Money handling abilities
- Payment Processing
- Scheduling
- Appointment Scheduling
- Order Processing
- Team Development
- Administrative Support
- Clerical Support
- Filing
- Order Fulfillment
Administrativeskills
As a team player General Office and Administrative responsibilities. General clerical task and detail minded. Bilingual English & Spanish written and spoken.
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Mike Diamond
04.2022 - Current
Front Desk Receptionist/Collections
Torrance Dental Care
11.2017 - 01.2020
Accounts Receivable/Customer Service
MS Inserts and Fasteners Corp.
06.2004 - 11.2010
General Education Development Diploma -
Fairfield Ludlowe High School
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