Ricardo Talamantes
El Paso,TX
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Amazon
04.2023 - 05.2024
- Customer service representative, communication with the client's problem-solving have empathy with the clients and solving conflict
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Team Lead/ Forklift Operator
Commscope
02.2018 - 04.2023
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
- Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
- Ensured a safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.
- Oversaw the receipt of inbound shipments, ensuring accurate documentation and timely distribution of goods to appropriate locations within the warehouse.
- Reduced product damage during storage and transportation through proper handling and packaging techniques.
- Regularly conducted team meetings to review performance metrics and set goals for ongoing improvement in warehouse productivity.
Production Worker
B&M Machinery- Mushroom Enterprises Inc
El Paso, TX
07.2016 - 02.2018
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
High school Diploma -
Bowie High School
El Paso, TX07.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Performance monitoring
- Workplace Safety
- Schedule Management
- Employee Evaluation
Timeline
Customer Service Representative
Amazon
04.2023 - 05.2024
Team Lead/ Forklift Operator
Commscope
02.2018 - 04.2023
Production Worker
B&M Machinery- Mushroom Enterprises Inc
07.2016 - 02.2018
High school Diploma -
Bowie High School