Monica De La Cruz
New York,NY
Summary
Highly-motivated administrative professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Administrative Manager
Manhattan Neighborhood Network
New York , NY
09.2023 - 01.2025
- Managed daily administrative operations, office logistics, and facility upkeep for a nonprofit media organization.
- Oversaw the Facility Coordinator and Front Desk Receptionist, ensuring smooth office operations and customer service
- Ensured building compliance with safety regulations, and maintained the facility up to code.
- Provided executive support, including calendar management, travel arrangements, document preparation, and budget tracking.
- Coordinated internal and community events, assisted with HR tasks, and maintained accurate databases. Facilitated communication between departments, and served as a liaison for external partners.
- Supported financial processes, reporting, and third-party contracts.
Independent Contractor
Event Coordinator Specialist
New York , NY
09.2021 - 08.2023
- Fulfilled contractual obligations including communication, vendor communication, schedule creation, budget administration and positive event experiences
- Evaluate existing plans processes and events planning services to identify opportunities for improvements and enhance a pleasant atmosphere
- Led site walk-through and meetings prior to event to go over checklists, delegate assignments to staff, ensure a culture of wellness and joy
ABS Staffing Solutions
Director's Assistant @ MNN
New York, NY
11.2019 - 03.2020
- Administrative duties include typing notes, emails, presentations, and reports; circulate and file information effectively
- Book accomodations and transportation as needed.
- Establish and maintain filing system of paper and electronic documents while upholding a strict level of confidentiality
- Manage emails, information, and other communications; provide affirming customer service and balance to prioritize immediate needs
S.T.R.O.N.G. Youth, Inc.
Intervention Case Manager
Uniondale, NY
06.2016 - 11.2017
- Provide culturally sensitive, ongoing active outreach and creative engagement to 45 youth participants ranging from ages 12 to 21
- Conduct comprehensive assessments and develop action plans to achieve the youths goals, while developing basic life and work skills
- Advocate for youths needs in areas like the Public Schools, Court Appearances, Housing System and Health Care Systems
- Liaison to employment, skill development opportunities and community based programs
- Crisis intervention and weekly home visits
Lucille Roberts Fitness For Women
Fitness Director
Queens, NY
06.2012 - 03.2015
- Structure specialty courses, while supervising progress and development of fitness programs to optimize wellness, and health
- Manage recruiting and hiring by reviewing applications, conducting interviews, onboarding, training, and evaluating performance
- Implement promotional campaigns that procured sales in order to maximize profit
- Prepare monthly statistical reports
Sinergia, Inc.
Executive Assistant & Secretary
New York, NY
01.2009 - 01.2012
- Manage Executive Directors calendar, event calendar and event space
- Prepare meeting briefing packages for monthly board meetings
- Conduct outreach within the community to increase awareness of reimbursement programs for persons with developmental disabilities
- Collect and review applications in order to screen and qualify each candidate to receive reimbursement for goods and services such as transportation, housing needs and respite
- Complete quarterly reports for Family Reimbursement Program
EYEPlastic Surgery NYC/Pelham Bay
Receptionist /Administrative Assistant
Rye Brook, NY
01.2007 - 01.2009
- Welcome patients and visitors by phone and in-person
- Schedule appointments, surgical and non-surgical
- Support administrative and consumer services to three different locations
- Billing and communicating with insurance companies for pre-approval for patient’s upcoming surgeries
COLUMBIA UNIVERSITY/LINKING LIVES HEALTH
Administrative Assistant
New York, NY
09.2004 - 01.2007
- Assist with administrative tasks, including data collection and input
- Conduct home visits to program participants who could not attend events and workshops to give a comprehensive summary of services
- Record keeping for 60 participants to ensure and support participant successfully completed the program
Equinox Fitness Clubs
Front Desk Manager Spa Coordinator
New York, NY
09.2004 - 12.2006
- Manage 10 staff and meeting revenue goals
- Ensure high levels of customer service, as well as the esthetic beauty of the Spa Facility to promote a relaxing and appealing environment
- Supervise all activities related to the Front and Fitness Desk, enabling the Club to provide the highest level of customer service
- Promotion to manage 20 staff and their weekly schedules and payroll
Education
Bachelor of Business Administration - Management
Berkeley College
Skills
- Microsoft Office
- G Suite
- Logistics coordinator
- Time management
- Communication
- Bilingual: Spanish/ English
- Data management
- Critical thinking and growth mindset
- Event planning
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Manager
Manhattan Neighborhood Network
09.2023 - 01.2025
Independent Contractor
Event Coordinator Specialist
09.2021 - 08.2023
ABS Staffing Solutions
Director's Assistant @ MNN
11.2019 - 03.2020
S.T.R.O.N.G. Youth, Inc.
Intervention Case Manager
06.2016 - 11.2017
Lucille Roberts Fitness For Women
Fitness Director
06.2012 - 03.2015
Sinergia, Inc.
Executive Assistant & Secretary
01.2009 - 01.2012
EYEPlastic Surgery NYC/Pelham Bay
Receptionist /Administrative Assistant
01.2007 - 01.2009
Equinox Fitness Clubs
Front Desk Manager Spa Coordinator
09.2004 - 12.2006
COLUMBIA UNIVERSITY/LINKING LIVES HEALTH
Administrative Assistant
09.2004 - 01.2007
Bachelor of Business Administration - Management
Berkeley College
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