Monica Del Cid
Panorama City,CA
Summary
Detail-oriented sales associate with extensive experience in inventory management and data entry. Known for effective problem-solving skills and reliability, contributing to streamlined operations and enhanced customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Associate and Management Assistant
La Tile and Stone
Los Angeles, California
01.2015 - Current
- Processed customer transactions accurately and efficiently at the point of sale.
- Delivered product knowledge to clients during consultations and inquiries to enhance customer experience.
- Educated customers on proper care and maintenance of tile and stone materials.
- Resolved customer concerns and issues effectively to maintain high satisfaction levels.
- Addressed customer complaints professionally to ensure resolution in a professional manner.
- Monitored inventory levels and placed orders to ensure adequate stock availability.
- Collaborated with team members to ensure timely restocking of inventory items.
- Coordinated training and onboarding for new hires to ensure understanding of company policies and procedures.
- Tracked deadlines and deliverables to support effective project management.
- Developed and implemented filing systems to enhance document organization.
- Managed correspondence, including email and mail, ensuring timely responses and confidentiality.
- Researched new products or services that could benefit the organization.
- Entered and maintained data in company databases with accuracy and efficiency.
- Assisted in resolving data discrepancies through thorough investigation and communication.
- Prepared reports summarizing data trends for management review as needed.
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Accurately entered and updated customer data into the company database system.
- Created spreadsheets to organize large volumes of data for analysis.
- Provided technical support to staff members when needed.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Education
GED -
Evans Community Adult School
Los Angeles, CA07-2023
Skills
- Customer service
- Inventory management
- Data entry
- Product knowledge
- Order processing
- Sales strategy
- Problem solving
- Money transfer systems
- Client account management
- Multitasking strength
- Friendly and outgoing
- Reliable and punctual
- Document organization
Timeline
Sales Associate and Management Assistant
La Tile and Stone
01.2015 - Current
GED -
Evans Community Adult School