Monica Del Rio
Menifee,CA
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
Work History
Nutrition Service Worker
Springs Charter Schools
San Jacinto
11.2023 - Current
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Prepared and served lunch meals according to menu plans and recipes.
- Conducted inventory of food items and supplies needed for meal preparation.
- Ensured compliance with health standards by monitoring temperature of food storage areas.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Effectively multitasked within fast-paced environment.
- Team player and coming together with my peers to discuss new ideas regarding new ways of engaging students in the participation of meal patterns.
Lead Teller
Wells Fargo
Sun City, CA
04.2018 - 11.2023
- Provided exceptional customer service to customers, ensuring a positive banking experience
- Calculated teller cash drawers to identify overages and shortages
- Coached tellers on bank products and customer service techniques to meet established referral goals
- Supervised and trained teller staff on operational procedures and policies
- Coordinated shipping and ordering of branch cash supply to sufficiently meet customer needs
- Utilized advanced knowledge of banking systems to process complex transactions accurately and efficiently
- Demonstrated strong problem-solving skills in resolving customer inquiries and complaints
- Mentored tellers by example with clear communication skills, transaction handling and problem-resolution processes
- Assisted tellers with out-of-balance reconciliations by making proper corrections.
Bank Teller
Wells Fargo
Sun City, CA
07.2016 - 04.2018
- Greeted customers with professionalism and friendly and courteous demeanor
- Guided customers in selecting appropriate financial products for individual needs
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
Shift Leader
Taco Bell
Menifee, CA
05.2014 - 07.2016
- Answered customer questions regarding account information, transaction processing and fees
- Involved supervisors if transactions were over authority limits or exceptionally complex
- Demonstrated proficient knowledge of bank products and services to meet customer needs
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently
- Issued cashier's checks, bank checks, money orders and traveler's checks
- Developed strong relationships with customers to ensure repeat business
- Responded to banking inquiries and requests from customers
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Assisted management in bank opening and closing procedures.
Cashier/Cook
Taco Bell
Menifee, CA
08.2011 - 05.2014
- Managed store closing and opening procedures to ensure safety and security
- Complied with company standards and policies, setting example for team members
- Held team members accountable during shift by effectively coaching to improve performance
- Maintained accurate records of employee attendance, sales figures, cash flow and stock inventory levels
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Adhered strictly to cash handling protocols and security measures at all times
- Ensured compliance with all health codes regulations and store policies
- Trained new employees in job duties, safety procedures, and company policies
- Managed inventory levels and minimized loss, following company systems and guidelines
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Worked cooperatively with teams to accomplish business goals and objectives
- Assisted customers with inquiries, orders and complaints in a timely manner
- Adhered to all health code regulations while preparing food items for customers
- Provided excellent customer service and developed strong relationships with customers
- Assisted management with various projects by providing feedback on process improvements.
Education
High School Diploma -
Heritage High
06.2010
9 units in Child Development -
Mt San Jacinto
Certification in Office Boot Camp -
Mt San Jacinto
Skills
- Complex Problem-Solving
- Time Management
- Relationship Building
- Positive Attitude
- Filing and data archiving
- Office Administration
- Team Leadership
- Verbal and Written Communication
- Attention to Detail
- Scheduling
- Dedicated Team Player
- Bilingual
Timeline
Nutrition Service Worker
Springs Charter Schools
11.2023 - Current
Lead Teller
Wells Fargo
04.2018 - 11.2023
Bank Teller
Wells Fargo
07.2016 - 04.2018
Shift Leader
Taco Bell
05.2014 - 07.2016
Cashier/Cook
Taco Bell
08.2011 - 05.2014
High School Diploma -
Heritage High
9 units in Child Development -
Mt San Jacinto
Certification in Office Boot Camp -
Mt San Jacinto