Monica DeVilbiss
Tulsa,OK
Summary
Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
General Manager
Coney I-Lander
Broken Arrow, OK
10.2022 - 09.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Job Coach
Options Inc.
Morris, OK
05.2018 - 09.2022
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Identified barriers that prevent individuals from securing employment or advancing their careers.
- Advised participants on educational options available to enhance employability prospects.
Bakery Sales Associate
Walmart
Okmulgee, OK
06.2014 - 04.2018
- Greeted customers and provided excellent customer service.
- Answered phone calls, greeted store customers and provided exceptional service every time.
- Replenished bakery cases and faced products throughout each shift.
- Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA06-2027
High School Diploma -
Morris High School
Morris, OK05-2014
Skills
- Administrative Skills
- Leader
- Problem-Solving Abilities
- Coaching and Mentoring
- Organizational Skills
- Time Management
- Excellent Communication
- Multitasking
Timeline
General Manager
Coney I-Lander
10.2022 - 09.2023
Job Coach
Options Inc.
05.2018 - 09.2022
Bakery Sales Associate
Walmart
06.2014 - 04.2018
Bachelor of Science - Interdisciplinary Studies
Liberty University
High School Diploma -
Morris High School
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