Monica Alcantar
El Paso,TX
Summary
Certified Medical Assistant with extensive experience at Texas Tech University Health and Science Center OB/GYN Department excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and triage assessment. Skilled in electronic health records and HIPAA compliance, ensuring accurate and confidential patient information management. With strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Overview
25
25
years of professional experience
Work History
Certified Medical Assistant
Texas Tech University Health and Science Center
10.2011 - Current
- Assist in examination, treatment, and discharge of patients under the direction of a physician.
- Prepare treatment rooms for examination of patients. Clean rooms after procedures, clean and disinfect equipment and restock supplies.
- Assist and accompany patients from waiting room. Prepare patients for examination.
- Interview patients and record/input information into patients' medical record. Collect all medical data in order to facilitate the physician's ability to draw conclusions about the patient's needs. Ensure all charts and forms for the office visit are ready for the provider.
- Measure, collect and record patient's vital signs (i.e., pulse rate, oxygen, temperature, blood pressure, weight, and height), and prepare patients for examinations and tests/procedures.
- Perform routine patient testing; collect and process specimen samples (i.e., blood, urine, tissue biopsies, Cultures, etc.) as applicable to assigned clinical department.
- Prepare and administer routine medications (oral and intramuscular routes); and injections (excluding controlled substances) as directed by the physician as applicable to assigned clinical department. Identify, monitor, and report adverse reactions.
- Maintain confidentiality and patient privacy at all times. Verify and ensure patient data is accurately documented within electronic systems, and distributed via manual processes.
- Schedule follow-up care (i.e., appointments, referrals, testing) as requested.
- Initiate prior authorizations/pre-certifications as appropriate. Counsel patients on process requirements.
- May perform clinical support duties including but not limited to: phone triage, filing, and data entry, and/or patient registration as requested.
- May be required and/or assigned to temporarily provide cross-coverage to other clinics with in OB/GYN to assist with staffing needs and ensure safe clinical operations.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- May be required to travel as a member of the multi-disciplinary healthcare team to provide patient care at TTUHSC EP outreach clinics as applicable to assigned clinical department.
- Adhere to all TTUHSCEP policies, procedures and processes.
- Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Actively promote and encourage staff across the institution.
- Perform all other duties as assigned.
Certified Pharmacy Technician
Walmart
03.2000 - 08.2010
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Diploma - Certified Medical Assistant
Vista College
El Paso, TX08-2011
Certificate of Pharmacy Techology - Pharmacy Technology
El Paso Community College
El Paso, TX05-1993
Associate of Applied Science - Business
El Paso Community College
El Paso, TX05-1989
Skills
- HIPAA compliance
- Medical terminology
- Patient care
- Clinical documentation
- Electronic health records
- Medical billing
- Time management
- Triage assessment
- Verbal and written communication
- Telephone etiquette
- Customer service
- Vital sign monitoring
- Clinical applications
- Fluent in Spanish
- OB/GYN procedures
Timeline
Certified Medical Assistant
Texas Tech University Health and Science Center
10.2011 - Current
Certified Pharmacy Technician
Walmart
03.2000 - 08.2010
Diploma - Certified Medical Assistant
Vista College
Certificate of Pharmacy Techology - Pharmacy Technology
El Paso Community College
Associate of Applied Science - Business
El Paso Community College
Similar Profiles
Tanya BarrerasTanya Barreras
Healthcare IT Business Analyst III at Texas Tech University Health Sciences CenterHealthcare IT Business Analyst III at Texas Tech University Health Sciences Center
Anita MolinaAnita Molina
Medical Billing Associate at Texas Tech University Health Science CenterMedical Billing Associate at Texas Tech University Health Science Center
Nita C. FalveyNita C. Falvey
Student Nurse at Texas Tech University Health Science CenterStudent Nurse at Texas Tech University Health Science Center